{"id":1100109,"url":"https://alion.io/job/serenity-mental-health-centers-customer-experience-coach","title":"Customer Experience Coach","company":{"id":685777,"name":"Serenity Mental Health Centers","domain":"serenitymentalhealthcenters.com","url":"https://alion.io/company/serenitymentalhealthcenters","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Goodyear, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T21:44:50Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-23T18:40:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Experience Coach\nEmployment Type: Full-Time (On-site)\nCompensation: $23-$30/hr + quarterly performance based bonuses.\nHelp people move forward while building a meaningful career.\nSerenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.\nThis role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.\nNo specialized industry experience required. We provide full paid training so you feel confident in the role.\nAbout the Role\nAs a Customer Experience Coach, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.\nYou’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.\nKey Responsibilities\nProvide one-on-one support during scheduled program sessions \nOperate and monitor specialized program tools and technology (training provided) \nEncourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises \nMaintain accurate session notes and share updates with team members \nEnsure each participant’s experience is professional, supportive, and respectful \nFollow established processes and standards to maintain a consistent experience \nRequirements\n2+ years of full-time professional experience in any industry \nCHar and professional verbal and written communication skills \nStrong interpersonal skills with patience and empathy \nReliable, punctual, and open to feedback \nAuthorized to work in the United States \nAbility to pass a background check and drug screening \nNice-to-Haves\nExperience in customer service, hospitality, retail, education, or caregiving roles \nInterest in personal development, coaching, or wellness \nComfort working closely with individuals in a service-focused environment \nPay & Benefits\nCompetitive pay with advancement opportunities \n90% employer-paid medical, dental, and vision insurance \n401(k) retirement plan \n10 PTO days (15 after the first year) + 10 paid holidays \nPaid training and professional certification \nSupportive, growth-focused work environment \nAbout Serenity\nSerenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.\nSerenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.","description_format":"text","description_chars":2864,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Performance based bonus","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Mental Health"],"lifecycle":[{"event":"open","at":"2026-09-21T21:44:50Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:0","wave","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/serenity-mental-health-centers-customer-experience-coach","json_url":"https://alion.io/job/serenity-mental-health-centers-customer-experience-coach.json","meta":{"generated_at":"2026-09-23T19:39:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}