{"id":1473436,"url":"https://alion.io/job/serigraph-customer-service-representative","title":"Customer Service Representative","company":{"id":687986,"name":"Serigraph","domain":"serigraph.com","url":"https://alion.io/company/serigraph","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Bend, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T17:28:33Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T00:27:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you a detail-oriented professional who enjoys building strong customer relationships and keeping projects on track? Join Serigraph's Specialty Graphics team as a Customer Service Representative, where you'll play a key role in delivering exceptional service and ensuring customer orders move seamlessly from entry to shipment.\nWhat You'll Do\nAs a Customer Service Representative, you'll serve as the primary connection between customers, sales teams, and production operations. Your focus will be on providing outstanding support, managing orders accurately, and ensuring customers receive a best-in-class experience.\nKey Responsibilities:\nEnter and process customer orders accurately and efficiently.\nCoordinate production schedules to meet customer deadlines and business needs.\nManage shipment logistics and expedite orders when necessary.\nCommunicate with customers, sales representatives, and operations teams regarding order status, schedules, and updates.\nProcess purchase orders, schedule changes, and rerun documentation.\nMonitor customer inventory levels and support margin objectives.\nReview production reports and maintain accurate records.\nHelp identify and resolve quality concerns to ensure customer satisfaction.\nSupport quality, safety, and environmental standards throughout daily operations.\nWhat We're Looking For\nRequired Qualifications:\nHigh school diploma or equivalent.\nStrong customer service and communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nComputer proficiency and experience entering data into business systems.\nStrong attention to detail and organizational skills.\nAbility to collaborate effectively with customers and internal teams.\nPreferred Qualifications:\nExperience with order entry, customer service, or production scheduling.\nManufacturing or print industry experience.\nERP system experience.\nStrong written and verbal communication skills.\nFamiliarity with inventory management and production processes.","description_format":"text","description_chars":1989,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-29T17:48:52Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:5","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/serigraph-customer-service-representative","json_url":"https://alion.io/job/serigraph-customer-service-representative.json","meta":{"generated_at":"2026-10-01T10:21:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1458,"day_limit":5000,"remaining_today":3542,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}