{"id":2214862,"url":"https://alion.io/job/sermaluc-soporte-ti","title":"Soporte TI","company":{"id":4380202,"name":"Sermaluc","domain":"sermaluc.com","url":"https://alion.io/company/sermaluc-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":["CL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T10:35:08Z","employer_posted_date":null,"last_verified_at":"2026-10-09T10:35:08Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"¡Buscamos un Soporte TI! ️\r\n\nSi te apasiona resolver desafíos técnicos, brindar una excelente atención a usuarios y moverte con agilidad en entornos informáticos dinámicos, ¡te queremos en nuestro equipo!\r\n\n ¿Qué harás en este rol?\r\n-Atención y soporte: Brindar asistencia técnica (presencial y remota) a usuarios finales.\r\n-Resolución de incidencias: Diagnosticar y solucionar problemas en equipos Windows 11 y MacOS.\r\n-Gestión de identidades: Administración de Active Directory (desbloqueo de cuentas, restablecimiento de contraseñas, asignación de grupos).\r\n-Infraestructura local: Instalación y configuración de software, impresoras, periféricos y telefonía IP.\r\n-Redes y conectividad: Diagnóstico básico de direccionamiento IP, conectividad y VPNs.\r\n-Gestión centralizada: Apoyo con herramientas como Microsoft Intune y/o SCCM.\r\n\n ¿Qué buscamos en ti?\r\nRequisitos Excluyentes:\r\n Experiencia demostrable en Soporte a Usuarios.\r\n Manejo fluido de Active Directory (desbloqueo, contraseñas, grupos).\r\n\nConocimientos y Habilidades:\r\n Dominio de sistemas operativos Windows 11 y MacOS.\r\n Manejo de herramientas de ofimática (Microsoft 365).\r\n Nociones fundamentales de redes (IP, VPN, conectividad).\r\n Deseable: Experiencia en la industria bancaria o entornos de alta exigencia operativa.\r\n Deseable: Manejo de Microsoft Intune o SCCM.","description_format":"text","description_chars":1335,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T06:55:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["seen:2","win:early"],"computed_at":"2026-10-12T03:53:39Z"},"pay":null,"html_url":"https://alion.io/job/sermaluc-soporte-ti","json_url":"https://alion.io/job/sermaluc-soporte-ti.json","meta":{"generated_at":"2026-10-12T03:53:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6171,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4380202},"rest":"https://alion.io/mcp/rest/get_company?id=4380202"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsermaluc-soporte-ti"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsermaluc-soporte-ti"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsermaluc-soporte-ti"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sermaluc-soporte-ti\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsermaluc-soporte-ti"}]}