{"id":596359,"url":"https://alion.io/job/serval-automation-engineer","title":"Automation Engineer","company":{"id":40713,"name":"Serval","domain":"serval.com","url":"https://alion.io/company/serval-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":126,"computed_at":"2026-10-05T05:45:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States","Charleston, United States","Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Rest API","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"ITSM","optional":true},{"name":"Notion","optional":true},{"name":"Perplexity","optional":true},{"name":"Vercel","optional":true}],"status":"live","first_seen_at":"2026-09-03T05:28:34Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-05T23:55:08Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Who We Are\nServal is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.\nAt the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests - they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.\nOur mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.\nWe’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.\nRole Overview\nWith Serval, an automation that used to take a SOW and a quarter now takes a sentence and an afternoon. That one change is why Automation Engineering is becoming the operating model for enterprise services, and why service teams stop being a bottleneck and start being an advantage.\nAs an Automation Engineer, you build Serval's agents directly into the customer's instance, and the tickets stop arriving: onboarding, access requests, approvals, the long tail that clogs a service desk. You'll push Serval past its current limits into new use cases, dogfood unreleased features, bring field ideas back to our product team, and act as a practitioner evangelist for both Serval and Automation Engineering.\nThis is a title we are coining. Nobody has ten years of it yet, so what you build becomes the standard for everyone after you.\nWhat You’ll Do\nBuild in the platform: design and build automations and AI agents inside customers' Serval instances, from onboarding and access requests to the long tail that clogs a service desk.\n\nWire up the stack: integrate Serval with customer systems (Okta, Google Workspace, Slack, Jira, ServiceNow, Workday) so automations complete end to end.\n\nRun working sessions: embed with IT, HR, Finance, and Legal teams, pull the real process out of them, and turn it into something buildable the same day.\n\nEnable customer builders: turn what you build into reusable patterns and teach customers' own teams to extend them, so adoption compounds after you leave.\n\nPartner with Deployment: work alongside Deployment Strategists to hit the milestones a customer signed up for, and surface risk early when a use case is going sideways.\n\nWhat You’ll Need\nDegree in Computer Science or a related field, or equivalent hands-on experience.\n\n2+ years in a relevant role (IT or service operations, professional services, solutions engineering, business systems, technical support).\n\nWorking knowledge of APIs and REST, JSON, and IAM concepts including SSO, SCIM, and provisioning.\n\nStrong communication skills, with the ability to run a working session, challenge a requirement, and translate technical tradeoffs for non-technical stakeholders.\n\nAbility to learn unfamiliar software quickly and work independently across several customer accounts.\n\nNice to Have\nExperience in an early-stage startup environment.\n\nHands-on time administering or migrating an ITSM platform (ServiceNow, Jira Service Management, Freshservice, Zendesk).\n\nFamiliarity with IT, security, service management, or workflow automation.\n\nWhat We Offer\nImpact: Be a key player in shaping the success of our product and company.\n\nGrowth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.\n\nCulture: Join a culture that values innovation, ownership, accountability, and fun.","description_format":"text","description_chars":4163,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-10T16:00:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":1,"age_days":32,"expected_fill_days":126,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/serval-automation-engineer","json_url":"https://alion.io/job/serval-automation-engineer.json","meta":{"generated_at":"2026-10-06T01:52:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2750,"day_limit":5000,"remaining_today":2250,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40713},"rest":"https://alion.io/mcp/rest/get_company?id=40713"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserval-automation-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserval-automation-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserval-automation-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serval-automation-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserval-automation-engineer"}]}