{"id":596358,"url":"https://alion.io/job/serval-business-operations-lead","title":"Business Operations Lead","company":{"id":40713,"name":"Serval","domain":"serval.com","url":"https://alion.io/company/serval-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":265000,"currency":"USD","period":"year","gross":null,"usd_annual":265000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"AI Agents","optional":true},{"name":"Notion","optional":true},{"name":"Perplexity","optional":true},{"name":"Vercel","optional":true}],"status":"live","first_seen_at":"2026-09-03T15:38:46Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-28T11:28:56Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Who We Are\nServal is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.\nAt the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests - they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.\nOur mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.\nWe’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.\nAbout the role\nWe’re launching a new business line in response to exceptional market demand. As our Business Operations Lead, you’ll act like a GM and own the strategy, operations, reporting, and ultimately the P&L for this function. You’ll partner with the Exec Team, Sales, Deployment, Engineering and Operations to establish our playbooks and then rapidly execute on them to turn this into a strong 8-figure business in the first year.\nAn owner, not (just) an analyst. You establish the plan, work the plan, and live with the result. You’d rather be accountable for a number than merely right about one.\n\nAllergic to dashboards nobody acts on. Any report that doesn’t change a decision is a distraction. You ruthlessly prioritize to ensure everyone is focused on the few metrics that matter.\n\nA doer, not a delegator. Equally comfortable writing the SQL, restructuring a deal on a Friday night, or sitting down with the deployment teams to figure out how we can expedite time-to-value.\n\nCommercially sharp. You think in terms of customer satisfaction, margin, utilization, and attach rate, and know how to build a strategy around it.\n\nRelationship-oriented. You know your effectiveness depends on your ability to influence Sales, technical teams, and leadership.\n\nHigh ownership, high slope. You see the gap, you propose the solution, you execute.\n\nWhat You’ll Do\nOwn the P&L for your line: you build the operating plan and ultimately own the results, including revenue, margin, and profitability\n\nSet and defend pricing and packaging. Build the model, pressure-test it in live deals, and change it the moment the market tells you it’s wrong.\n\nPartner with Deployment on unit economics: how do we ensure this business is built to scale while delivering best-in-class customer experience?\n\nPartner with Sales on deal strategy. Sit in on the calls, structure the contracts, and figure out how to win the business.\n\nBuild the forecast and the operating cadence (weekly pipeline, monthly business review, quarterly plan)\n\nScale from the 10k foot view down to the minutiae: where should we open an office? How will we recruit and maintain talent? What do we look for in a candidate?\n\nWhat You’ll Need\n5-8+ years across business operations, strategic finance, corporate strategy, consulting, or an operating role at a high-growth software company.\n\nDirect experience owning or materially shaping a P&L, a gross margin line, or a pricing model.\n\nStrong quantitative and modeling skills.\n\nWorking fluency with the systems that run a GTM org: Salesforce, a BI tool, and billing or usage data you can reconcile without help.\n\nReal command of software and AI unit economics: COGS, gross margin, payback, net revenue retention, and what changes each one.\n\nA track-record of partnering closely with functional leaders to drive execution\n\nComfortable moving fast, being wrong in public, and correcting quickly.\n\nNice to Have\nInvestment banking, management consulting, or private equity / vc experience\n\nEarly-stage experience where you built the reporting and forecasting stack rather than inheriting one.\n\nWhat We Offer\nImpact: Be a key player in shaping the success of our product and company.\n\nGrowth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.\n\nCulture: Join a culture that values innovation, ownership, accountability, and fun.","description_format":"text","description_chars":4715,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-10T16:00:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.53,"p_room":0.75,"age_days":54,"expected_fill_days":61,"reasons":["conf:4","stale_co","win:late"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":265000,"is_top_pay":true},"html_url":"https://alion.io/job/serval-business-operations-lead","json_url":"https://alion.io/job/serval-business-operations-lead.json","meta":{"generated_at":"2026-10-28T12:14:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16104,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40713},"rest":"https://alion.io/mcp/rest/get_company?id=40713"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserval-business-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserval-business-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserval-business-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serval-business-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserval-business-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":596358}},{"tool":"search_jobs","arguments":{"company":"serval.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":596358},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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