{"id":3988726,"url":"https://alion.io/job/serval-content-marketing-manager","title":"Content Marketing Manager","company":{"id":40713,"name":"Serval","domain":"serval.com","url":"https://alion.io/company/serval-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":74,"open_postings":18,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":220000,"currency":"USD","period":"year","gross":null,"usd_annual":220000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"AI Agents","optional":true},{"name":"Notion","optional":true}],"status":"live","first_seen_at":"2026-11-09T21:25:34Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T09:20:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nServal is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly-helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.\nCompanies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.\nWe’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.\nAbout The Role\nThe Content Marketing Manager owns the content engine that turns Serval's point of view into pipeline. You will plan, write, and ship the stories, customer narratives, and campaigns that reach CIOs and IT leaders, and make sure each piece earns its place in the funnel.\nThis is a builder role on a small, fast team. You will write a lot yourself, set the editorial bar, and partner closely with brand, product marketing, demand gen, and sales. You report to Alana O'Grady.\nWhat you'll do\nWrite and ship. Plan and run a 12-month content roadmap mapped to funnel stage, buyer persona, and pipeline goals. Produce blog posts, long-form guides, web copy, and campaign assets. Most weeks you will publish something you wrote.\n\nTell customer stories. Interview customers and turn their results into case studies, quotes, and proof points sales can use.\n\nBuild thought leadership. Shape executive points of view with our founders and leaders, and turn them into bylines, posts, and talks.\n\nDistribute, not just publish. Repurpose each major piece across web, email, social, and events so one idea reaches the right buyers several ways.\n\nWhat you'll bring\n5+ years in content marketing, with at least 2 in B2B SaaS selling to technical or enterprise buyers.\n\nA portfolio of writing you are proud of: long-form pieces, customer stories, and campaign work with clear results.\n\nStrong editorial judgment. You can take a messy idea from a founder or engineer and make it sharp, accurate, and readable.\n\nComfort with technical subjects. You can learn how IT, identity, and service management work well enough to write credibly for CIOs.\n\nA track record tying content to pipeline, not just page views.\n\nOwnership and speed. You ship without waiting for permission, take feedback well, and push back when you disagree.\n\nClear, direct written communication. Substance over slogans, no hype words.\n\nBonus!\nGhostwriting for founders or executives on LinkedIn and in bylines.\n\nSEO and AI search (answer engine) optimization experience.\n\nComfort using AI tools in your writing workflow while keeping the output unmistakably human.\n\nExperience producing video, podcast, or event content.\n\nWhat We Offer\nImpact: Be a key player in shaping the success of our product and company.\n\nGrowth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.\n\nCulture: Join a culture that values innovation, ownership, accountability, and fun.","description_format":"text","description_chars":3376,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","AI Agents"],"lifecycle":[{"event":"open","at":"2026-11-09T22:35:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":61,"reasons":["conf:2","stale_co","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":220000,"is_top_pay":true},"html_url":"https://alion.io/job/serval-content-marketing-manager","json_url":"https://alion.io/job/serval-content-marketing-manager.json","meta":{"generated_at":"2026-11-10T11:44:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40713},"rest":"https://alion.io/mcp/rest/get_company?id=40713"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserval-content-marketing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserval-content-marketing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserval-content-marketing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serval-content-marketing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserval-content-marketing-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3988726}},{"tool":"search_jobs","arguments":{"company":"serval.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3988726},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}