{"id":596394,"url":"https://alion.io/job/serval-deployment-leadership","title":"Deployment Leadership","company":{"id":40713,"name":"Serval","domain":"serval.com","url":"https://alion.io/company/serval-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":250000,"max":400000,"currency":"USD","period":"year","gross":null,"usd_annual":400000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":true},{"name":"Perplexity","optional":true},{"name":"Vercel","optional":true}],"status":"live","first_seen_at":"2026-05-22T22:17:27Z","employer_posted_date":"2026-05-22","last_verified_at":"2026-10-27T03:01:03Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":156},"description":"Who We Are\nServal is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.\nAt the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests - they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.\nOur mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.\nWe’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.\nRole Overview\nAs a Deployment Leader, you’ll build and lead the team that sits closest to Serval’s customers - where product meets reality. You’ll own how we deploy Serval’s AI platform into complex IT environments, ensuring customers realize immediate value while feeding critical insights back into product and engineering.\nYou’ll start as a hands-on technical leader - writing code, leading high-stakes pilots, and designing scalable onboarding processes - then grow a team of forward deployed engineers who blend software engineering, customer empathy, and systems thinking.\nThis role is ideal for someone who’s operated at the intersection of engineering and customer success, thrives in ambiguity, and loves building zero-to-one technical teams in high-growth, AI-native startups.\nWhat You’ll Do\nBuild and lead the Deployed Software Engineering function, defining its charter, processes, and hiring plan.\n\nOwn customer implementations and pilots, ensuring rapid, reliable value delivery for strategic accounts.\n\nWrite production-quality code to extend Serval’s platform, integrate APIs, and solve unique customer challenges.\n\nDevelop reusable onboarding frameworks, turning bespoke deployments into repeatable, scalable patterns.\n\nPartner with Product & Engineering to translate field learnings into roadmap priorities and platform improvements.\n\nAct as a trusted advisor to customers’ IT and Security leaders, guiding them through automation design and rollout.\n\nDrive technical strategy for migrations, integrations, and long-term account success.\n\nRecruit, mentor, and develop a world-class team of forward deployed engineers who embody Serval’s pace and precision.\n\nEstablish metrics and systems to track deployment velocity, adoption, and satisfaction across accounts.\n\nWhat You’ll Need\n7-10+ years of software engineering experience, with 3+ years leading technical or customer-facing teams.\n\nProven track record of building and scaling Software Engineering teams in a fast-paced SaaS or AI environment.\n\nStrong technical foundation - capable of reading and writing production code, building APIs, and debugging distributed systems.\n\nExperience working directly with enterprise customers on deployments, integrations, and architecture design.\n\nExcellent communication skills - able to translate between technical and executive audiences.\n\nBuilder’s mindset: thrives in ambiguity, moves fast, and creates process where none exists.\n\nDeep customer empathy and the ability to balance short-term needs with long-term platform evolution.\n\nBased in or willing to work from our SF HQ, 5 days/week, with occasional travel to customers.\n\nNice to Have\nPrior startup experience as an early technical or engineering leader.\n\nKnowledge of IT, Security, or workflow automation domains.\n\nComfort working with LLM-based or AI agent systems in production.\n\nStrong opinions on how “agentic” deployment teams should operate and measure success.\n\nWhat We Offer\nImpact: Be a key player in shaping the success of our product and company.\n\nGrowth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.\n\nCulture: Join a culture that values innovation, ownership, accountability, and fun.","description_format":"text","description_chars":4558,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-10T16:00:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.444,"p_room":0.28,"age_days":156,"expected_fill_days":52,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":400000,"is_top_pay":true},"html_url":"https://alion.io/job/serval-deployment-leadership","json_url":"https://alion.io/job/serval-deployment-leadership.json","meta":{"generated_at":"2026-10-27T04:09:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":40713},"rest":"https://alion.io/mcp/rest/get_company?id=40713"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fserval-deployment-leadership"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fserval-deployment-leadership"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fserval-deployment-leadership"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/serval-deployment-leadership\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fserval-deployment-leadership"}]}