{"id":1726556,"url":"https://alion.io/job/servbank-customer-support-specialist","title":"Customer Support Specialist","company":{"id":2159684,"name":"Servbank","domain":"servbank.com","url":"https://alion.io/company/servbank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":36300,"max":42500,"currency":"USD","period":"year","gross":null,"usd_annual":42500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T21:04:04Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-16T03:05:06Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Description\nWe are seeking a professional and customer-focused Customer Support Specialist to support routine client requests through various client communication including calls, chats, or emails. This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate demonstrates a strong commitment to customer satisfaction, attention to detail, and the ability to multitask in a fast-paced environment.\nAbout Servbank\nFounded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.\nKey Responsibilites\nRespond to client inquiries and resolve issues efficiently via phone, email, and online channels.\nServe as the first point of contact for clients, providing accurate information about banking products and services.\nManage and prioritize the phone support queue to ensure timely assistance.\nDocument client interactions and follow up on unresolved cases to ensure satisfactory resolutions.\nCollaborate with internal departments to address complex client needs and escalate issues as necessary.\nTroubleshoot, research, respond, and provide training on customer service technology and related issues.\nManage resolution of client needs by identifying and coordinating appropriate bank resources; partner with internal departments to ensure client needs are met and issues are followed through to resolution.\nMaintain up-to-date knowledge of banking policies, procedures, and regulations.\nRequirements\nPrevious experience in customer service or banking preferred.\nExcellent verbal and written communication skills.\nAbility to multitask and work efficiently in a fast-paced environment.\nStrong problem-solving abilities and attention to detail.\nProficient with computer systems and customer management software.\nWork Location Requirement: This position is designated as remote; however, if you reside within a 50-mile radius of one of our office locations, the role will be considered in-office and not eligible for remote work.\nEEO Statement:\nWe’re an equal opportunity employer. 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