{"id":2891420,"url":"https://alion.io/job/servbank-desktop-support-technician-3","title":"Desktop Support Technician","company":{"id":2159684,"name":"Servbank","domain":"servbank.com","url":"https://alion.io/company/servbank","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Champaign, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":49000,"max":64000,"currency":"USD","period":"year","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T22:21:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-20T13:12:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nWe are seeking a knowledgeable and customer-focused Desktop Support Technician to join our IT team. This role is responsible for providing technical support, troubleshooting, and maintenance for desktops, laptops, peripherals, software, and related systems.\nThe ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work independently and collaboratively. This position plays an important role in ensuring employees and contractors have reliable access to the technology they need to work efficiently.\nAbout Servbank:\nFounded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service.\nWith the addition of Iroquois Federal, founded in 1883 and deeply rooted in Midwest communities, we combine over a century of relationship-based banking with innovative, technology-driven solutions.\nWe work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.\nResponsibilities\nProvide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.\nTroubleshoot and resolve technical issues quickly to minimize downtime.\nInstall, configure, maintain, and support workstations, applications, and end-user devices.\nAssist with user account support in Active Directory and Microsoft 365.\nDocument issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.\nCollaborate with IT team members to resolve issues and support business needs.\nCommunicate clearly and professionally with technical and non-technical users.\nStay current with tools, technology, and best practices to support continuous improvement.\nRequirements\nHigh school diploma or equivalent required; associate degree in an IT-related field preferred.\nMinimum of 1 year of desktop, helpdesk, or related technical support experience.\nStrong troubleshooting, communication, and customer service skills.\nWorking knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center.\nBasic understanding of computer hardware, peripherals, and network connectivity troubleshooting.\nAbility to work independently or as part of a team in a fast-paced environment.\nStrong organizational skills, attention to detail, and ability to document technical solutions.\nAbility to lift and transport equipment weighing up to 50 pounds.\nPreferred Qualifications\nCompTIA A+, Microsoft, or other relevant desktop support certification.\nEEO Statement:\nWe’re an equal opportunity employer. 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