{"id":1664141,"url":"https://alion.io/job/servco-customer-care-representative-2","title":"Customer Care Representative","company":{"id":2121821,"name":"Servco","domain":"servco.com","url":"https://alion.io/company/servco-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-06-23T00:00:00Z","employer_posted_date":"2025-06-23","last_verified_at":"2026-10-07T00:06:40Z","board_verified":true,"closed_at":null,"days_open":471,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":470},"description":"At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.\nLearn more about being a Customer Care Representative at Servco at: https://youtu.be/x2u0x29I2Wg\nResponsibilities:\nAnswer inbound phone calls in a timely manner during workforce gaps\nSchedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested\nConduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)\nEffectively resolve customer issues or concerns\nRequirements:\nHigh School Diploma or equivalent education\nMinimum 2 years of customer service experience\nCall center and auto service department experience preferred\nExcellent communication and listening skills\nAbility to multi-task and stay calm under pressure\nBasic computer skills and able to type a minimum of 25 wpm\nMust be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm\nCustomer Service - Call Center Representative - Call Center Agent - Call Center Coordinator\nAt Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.\nInterested?\nVisit www.servco.com/careers to apply online or email us at .\nEqual Opportunity Employer and Drug-Free Workplace\nPay Range: $18.85 - $23.65 per hour","description_format":"text","description_chars":2196,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T05:11:40Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.125,"p_room":0.28,"age_days":470,"expected_fill_days":29,"reasons":["conf:4","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/servco-customer-care-representative-2","json_url":"https://alion.io/job/servco-customer-care-representative-2.json","meta":{"generated_at":"2026-10-07T00:21:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":540,"day_limit":5000,"remaining_today":4460,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2121821},"rest":"https://alion.io/mcp/rest/get_company?id=2121821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservco-customer-care-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservco-customer-care-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservco-customer-care-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servco-customer-care-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservco-customer-care-representative-2"}]}