{"id":1664118,"url":"https://alion.io/job/servco-service-support-specialist","title":"Service Support Specialist","company":{"id":2121821,"name":"Servco","domain":"servco.com","url":"https://alion.io/company/servco-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United 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morning.\nReview customer satisfaction surveys\nReceive complaints via phone or in person and solves minor problems and/or refer major complaints to service manager\nAnswer phones, take and relay messages\nFollow-up with customer via service reminder\nPrepare loaner agreement for service loaner vehicles\nCheck to ensure customer has a valid driver’s license and insurance and make copies for file at time of pickup of loaner\nTrack in/out dates, mileage, condition of loaner vehicle\nEnsure loaner vehicle items such as wheel locks, manual, mats, keys are accounted for and properly stored and marked\nEnsure loaner vehicles are gassed and maintain fuel log sheet (for each individual loaner vehicle)\nRecord and secure lost and found items and notify customers of lost and found items and arrange pick-up\nPerform walk around with customers to note damages before release and upon return of loaner vehicle\nDocument any loaner vehicle damages\nFollow up with customer and/or insurance company on payment\nEnsure loaner vehicles are cleaned\nAssist with rental car usage as needed\nPrepare daily loaner vehicle report\nEnsure all items accounted for upon receiving from customer\nReview technician comments on repair order and collect warranty photos, parts and/or documentation as needed\nProperly book and proof repair orders for accuracy and close\nTransfer information from the repair order to the appropriate accounts billing\nAccurately code warranty repairs using manufacturer's labor time guide\nCorrect and resubmit return claims in a timely manner\nReconcile warranty reports\nEnsure authorizations are obtained for service contracts and prior authorization\nEnsure proper documentation made for each claim\nEnsure applicable charges are posted\nTimely submit warranty claims\nPack and ship radios to vendor\nOrder replacement radios\nMonitors status of radios (advise when received, appointment and installation)\nPrint pre-work orders\nCollate with other paperwork and tags\nCheck history of recall campaigns\nOrganize repair orders by customer name and license plate information\nPrint VIN Inquiries and attach to pre-work orders\nGive parts copy of pre-work order for Parts pre-pull\nOpen repair orders\nGive repair orders to Dispatcher\nPerforms active delivery as back up when Service Consultant is unavailable\nPerform dispatching duties in the absence of Asst Service Manager or Service Manager\nPrepare and submit Krex claims and monitor status of Krex payment\nRequirements:\nHigh school graduate or equivalent\nMinimum one year of general clerical work experience which included customer service, data entry and cashiering\nStrong communication and customer relations skills\nValid driver’s license and good driving record\nGeneral automotive knowledge preferred\nProficient with Microsoft Word and Excel\nDealer management system knowledge preferred\nAbility to operate manual shift transmission\nMust be customer savvy and customer focused\nTeam player who is detail oriented and a multi-tasker\nInterested?\nVisit www.servco.com/careers to apply online or email us at .\nEqual Opportunity Employer and Drug-Free Workplace\nPART 2 EXTERNAL JOB DESCRIPTION\nAt Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.\nThe Service Support Specialist will book repair orders, process warranty claims, greet and assist customers in the service drive, perform as a back-up dispatcher, assist service consultants with active delivery and provide clerical support for the service management team.\nResponsibilities:\nAcknowledge customer and greet them in the service drive\nConfirm appointment and servicing need\nObtain & confirm basic information from customer (copy of DL, mileage, customer contact information, etc.)\nFollow up with customers in the waiting area\nGreet customers coming in to pick up their vehicles and early drop off for the next morning.\nReview customer satisfaction surveys\nReceive complaints via phone or in person and solves minor problems and/or refer major complaints to service manager\nAnswer phones, take and relay messages\nFollow-up with customer via service reminder\nPrepare loaner agreement for service loaner vehicles\nCheck to ensure customer has a valid driver’s license and insurance and make copies for file at time of pickup of loaner\nTrack in/out dates, mileage, condition of loaner vehicle\nEnsure loaner vehicle items such as wheel locks, manual, mats, keys are accounted for and properly stored and marked\nEnsure loaner vehicles are gassed and maintain fuel log sheet (for each individual loaner vehicle)\nRecord and secure lost and found items and notify customers of lost and found items and arrange pick-up\nPerform walk around with customers to note damages before release and upon return of loaner vehicle\nDocument any loaner vehicle damages\nFollow up with customer and/or insurance company on payment\nEnsure loaner vehicles are cleaned\nAssist with rental car usage as needed\nPrepare daily loaner vehicle report\nEnsure all items accounted for upon receiving from customer\nReview technician comments on repair order and collect warranty photos, parts and/or documentation as needed\nProperly book and proof repair orders for accuracy and close\nTransfer information from the repair order to the appropriate accounts billing\nAccurately code warranty repairs using manufacturer's labor time guide\nCorrect and resubmit return claims in a timely manner\nReconcile warranty reports\nEnsure authorizations are obtained for service contracts and prior authorization\nEnsure proper documentation made for each claim\nEnsure applicable charges are posted\nTimely submit warranty claims\nPack and ship radios to vendor\nOrder replacement radios\nMonitors status of radios (advise when received, appointment and installation)\nPrint pre-work orders\nCollate with other paperwork and tags\nCheck history of recall campaigns\nOrganize repair orders by customer name and license plate information\nPrint VIN Inquiries and attach to pre-work orders\nGive parts copy of pre-work order for Parts pre-pull\nOpen repair orders\nGive repair orders to Dispatcher\nPerforms active delivery as back up when Service Consultant is unavailable\nPerform dispatching duties in the absence of Asst Service Manager or Service Manager\nPrepare and submit Krex claims and monitor status of Krex payment\nRequirements:\nHigh school graduate or equivalent\nMinimum one year of general clerical work experience which included customer service, data entry and cashiering\nStrong communication and customer relations skills\nValid driver’s license and good driving record\nGeneral automotive knowledge preferred\nProficient with Microsoft Word and Excel\nDealer management system knowledge preferred\nAbility to operate manual shift transmission\nMust be customer savvy and customer focused\nTeam player who is detail oriented and a multi-tasker\nInterested?\nVisit www.servco.com/careers to apply online or email us at .\nEqual Opportunity Employer and Drug-Free Workplace\nPay Range: $17.41 - 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