Service Technician III
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Service Technician III serves as the senior technical authority within the fleet repair operation. This role leads complex diagnostics, coordinates daily repair workflow, and drives quality and reliability standards across the technician team. Service Technician III is responsible for resolving high-complexity failures, conducting structured root-cause analysis, and ensuring repair consistency and documentation integrity. This role directly influences uptime performance, repair efficiency, and long-term system reliability.
This is a leadership-in-role position. It does not carry formal HR authority but sets the technical standard for the team.
JOB DUTIES
Complex Diagnostics & Technical Escalation
Lead resolution of high-complexity mechanical, electrical, and integrated software failures
Serve as primary technical escalation point for Technician I and II
Conduct structured root-cause analysis on recurring or systemic issues
Validate repair effectiveness through advanced system-level testing
Determine when engineering escalation is required and provide complete technical context
Workflow Coordination & Quality Control
Coordinate daily shift repair prioritization based on fleet impact and SLA requirements
Align task complexity with technician capability
Ensure repair documentation meets quality standards before closure
Monitor repeat repair trends and intervene to prevent quality drift
Reliability & Continuous Improvement
Analyze repair data and identify systemic failure patterns
Partner cross-functionally with Engineering, Product, QA, Manufacturing, and Operations to improve reliability
Recommend corrective actions and preventive strategies
Support validation of process changes and pilot initiatives
Mentorship & Technical Development
Mentor Technician I and II employees in troubleshooting methodology and documentation standards
Provide structured feedback on technical performance
Support skill development planning
Model professional accountability and safety discipline
Operational Leadership Support
Provide Supervisor coverage when required
Support labor planning discussions by advising on repair complexity trends
Reinforce safety protocols and operational standards
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
4-6+ years of progressive technical experience in electro-mechanical, robotics, automotive, aerospace, or related industries
Advanced troubleshooting capability across integrated mechanical-electrical-software systems
Demonstrated experience leading complex or ambiguous failure resolution
Proven ability to perform structured root-cause analysis
Strong analytical thinking and pattern recognition
High documentation discipline and data accuracy standards
Demonstrated ability to mentor and influence peers
Comfort collaborating with cross-functional technical stakeholders
Preferred Experience, Qualifications, and Skills
Prior experience in robotics, automation, or advanced electromechanical systems
Exposure to reliability engineering principles
Experience supporting field deployments or pilot programsms
Skills Scope & Decision Authority
Owns resolution of highest-complexity repair issues
Serves as technical escalation authority within shift
Influences workflow prioritization
Recommends process and reliability improvements
No formal HR authority, but significant technical leadership responsibility
Additional Information
This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.