{"id":4286007,"url":"https://alion.io/job/serverfarm-community-relations-manager","title":"Community Relations Manager","company":{"id":179624,"name":"ServerFarm","domain":"serverfarmllc.com","url":"https://alion.io/company/serverfarm","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":73,"open_postings":39,"ghost_share":0.359,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":99,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Communications","role_family":"Communications","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clarksville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T16:17:14Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:51:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Community Relations Manager serves as the primary local point of contact between the Serverfarm and the surrounding community. This position is designed to build strong relationships with local residents, businesses, educational institutions, workforce development organizations, and municipal stakeholders in a Clarskville.\nBased out of a local downtown community office, this individual will provide an accessible, welcoming resource for community members seeking information about the company, employment opportunities, the data center industry, and the company's involvement in the local area.\nThe role will help bridge the gap between the company and the community by answering general questions, connecting individuals with the appropriate internal departments, directing prospective applicants to available career opportunities, and ensuring local concerns and inquiries are acknowledged and routed to the appropriate company representatives.\nThe position may be structured as either part-time or full-time, depending on community needs, engagement volume, and the company's desired level of local presence.\nKey Responsibilities\nCommunity Engagement & Local Relations\nServe as the primary local representative and point of contact for community members seeking information about Serverfarm and its operations.\n\nEstablish and maintain positive relationships with local residents, small businesses, community organizations, schools, and municipal representatives.\n\nMaintain regular office hours at the company's downtown community office, providing an approachable, in-person resource for individuals with questions or concerns.\n\nRespond to general community inquiries professionally, ensuring questions are acknowledged, documented, and directed to the appropriate internal resources.\n\nRepresent the company at local community events, business meetings, and other civic activities.\n\nProactively identify opportunities for the company to become more involved in local initiatives and community development.\n\nData Center Industry Education & Awareness\nServe as an accessible community resource for general questions about the data center industry and the company's local presence.\n\nExplain, in approachable and nontechnical language, what data centers do, the types of jobs they create, and their importance to the broader technology infrastructure.\n\nCoordinate with internal subject matter experts in Operations, Development, Safety, Sustainability, and the People Team to obtain accurate responses to more technical questions.\n\nHelp educate community members about career opportunities, industry growth, technology infrastructure, and the company's economic contributions to the region.\n\nCoordinate informational sessions, community presentations, and educational opportunities with internal company representatives.\n\nEnsure information shared externally is accurate, consistent with approved company messaging, and appropriately reviewed when necessary.\n\nInternal Coordination & Issue Resolution\nAct as the central connection point between the local community and the company's internal departments.\n\nDirect inquiries to the appropriate internal stakeholders, including:\n\nOperations - general facility-related questions and operational inquiries.\n\nSafety - environmental, health, and safety-related questions.\n\nSustainability - energy efficiency, environmental initiatives, and sustainability programs.\n\nCorporate Communications - company announcements, media inquiries, and public messaging.\n\nCommunity Relations / Executive Leadership - broader community concerns, partnerships, and escalated matters.\n\nMaintain a log of community questions, concerns, requests, and follow-up activities.\n\nMonitor outstanding inquiries to ensure they are routed appropriately and receive timely responses.\n\nIdentify recurring questions or concerns and communicate trends to company leadership.\n\nDowntown Community Office Management\nMaintain a visible and welcoming company presence through a designated downtown community office.\n\nEstablish consistent office hours, which may be structured around part-time or full-time coverage depending on community needs.\n\nWelcome walk-in visitors and provide general information about the company, employment opportunities, and community programs.\n\nMaintain informational materials, employment resources, company-approved literature, and community engagement information.\n\nCoordinate scheduled meetings between community members and appropriate company representatives when additional expertise is required.\n\nCreate an approachable environment where residents feel comfortable asking questions and engaging with the company.\n\nCommunity Partnerships & Corporate Social Responsibility\nDevelop partnerships with local nonprofits, educational institutions, workforce organizations, and civic groups.\n\nIdentify opportunities for employee volunteerism, charitable contributions, local sponsorships, and community improvement initiatives.\n\nCoordinate company participation in local events, educational programs, and workforce development initiatives.\n\nHelp identify opportunities to support local economic development and strengthen the company's reputation as a responsible community partner.\n\nWork with internal People Team and leadership teams to develop programs that encourage local hiring and community investment.\n\nKey Qualifications\nBachelor's degree in Communications, Public Relations, Business Administration, Community Development, Human Resources, or a related field preferred.\n\n3-5 years of experience in community relations, public relations, customer relations, workforce development, business development, or a similar role.\n\nExperience working with local communities, government agencies, educational institutions, or nonprofit organizations preferred.\n\nExcellent interpersonal, communication, and relationship-building skills.\n\nAbility to communicate technical or complex information in a simple, approachable manner.\n\nStrong organizational skills with the ability to manage multiple inquiries and follow-ups.\n\nComfortable working independently and serving as the primary company representative in a local office.\n\nProficiency with Microsoft Office and general business communication tools.","description_format":"text","description_chars":6236,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-11-13T21:51:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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