{"id":3052867,"url":"https://alion.io/job/servers-com-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":6082,"name":"Servers.com","domain":"servers.com","url":"https://alion.io/company/servers-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"E","score":37,"open_postings":5,"ghost_share":0.8,"stale_share":0,"repost_share":1,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Bash","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-25T00:00:00Z","board_verified":false,"closed_at":null,"days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"Servers.com, a global hosting provider with data centres across the US, Europe, and Asia, is expanding and seeking skilled technical support specialists to join our dynamic team.\n\nAbout Us: At Servers.com, we deliver reliable business solutions, including dedicated servers, cloud technologies, load balancers, firewalls, Kubernetes, and monitoring services. Our clients rely on us to power game servers, payment gateways, streaming services, and other high-load applications.\n\nWe are looking for a Senior Technical Support Engineer to join our technical support team in Serbia (remotely).\n\nYour responsibilities will include:\n\nTraining new support engineers in system administration and internal procedures.\n\nAssisting team members with complex and non-standard tasks.\n\nKeeping the knowledge base and training program up to date.\n\nCreating instructions and documentation for colleagues and clients.\n\nCollaborating with other teams and handling escalations.\n\nSupporting the team lead in various tasks.\n\nAdministering internal and client servers.\n\nReference: 0JQjbt9dPGjoEwEtCb6Re3RXLhPqBWFRqoYS7UwJrTGraWoGYv8reJS1sShrYJNX\n\nRequirements:\n\n2+ years of experience in technical support or as a system administrator.\n\nStrong interpersonal skills and a desire to teach others.\n\nProficiency in Linux OS: installation, network configuration, package management, disk partitioning, user management.\n\nUnderstanding of the TCP/IP protocol stack and key network services such as DNS, DHCP, FTP, VLAN technology.\n\nSkills in diagnosing hardware and network issues.\n\nExcellent communication skills.\n\nProficiency in English sufficient for business correspondence.\n\nIt would be great if you also have:\n\nExperience creating technical documentation and/or training colleagues in technical skills.\n\nExperience with various server and networking equipment.\n\nExperience with automation tools (Bash, Python, Ansible, PERL).\n\nExperience optimizing servers for high loads.\n\nWe offer:\n\nThe opportunity to work in a team of professionals at the international level.\n\nTraining with a mentor and ongoing support during the onboarding process.\n\nA structured system for professional development and growth.\n\nEnglish language practice.\n\nSupport in developing management 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