{"id":3400900,"url":"https://alion.io/job/servers-com-support-engineer","title":"Support Engineer","company":{"id":6082,"name":"Servers.com","domain":"servers.com","url":"https://alion.io/company/servers-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"E","score":30,"open_postings":4,"ghost_share":1,"stale_share":0,"repost_share":1,"time_to_fill_p50_days":4,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bratislava, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1450,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":19392},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"CentOS Stream","optional":true},{"name":"Debian","optional":true},{"name":"DNS","optional":true},{"name":"Kubernetes","optional":true},{"name":"TCP/IP","optional":true},{"name":"Ubuntu","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-15T10:47:00Z","employer_posted_date":null,"last_verified_at":"2026-09-15T10:47:00Z","board_verified":false,"closed_at":null,"days_open":50,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":50},"description":"Responsibilities\nProcess customer requests through the ticketing system.\nPerform basic checks of servers, operating systems, and network connectivity.\nReview monitoring alerts and collect information about technical issues.\nFollow internal instructions to resolve standard cases.\nEscalate more complex problems to experienced engineers.\nKeep customers informed and update internal documentation.\n\nRequirements\nBasic knowledge of computers, the Internet, and networking.\nFamiliarity with Linux operating systems and terminal commands.\nAbility to search for, understand, and analyze technical information.\nAttention to detail and a responsible approach to work.\nWillingness to learn server administration, networking, and cloud technologies.\nEnglish and Russian at Intermediate level or higher for reading documentation and written communication.\n\nNice to have\nIT education, courses, or personal technical projects.\nBasic understanding of TCP/IP, DNS, SSH, or server hardware.\nExperience using Ubuntu, Debian, CentOS, or another Linux distribution.\nPožiadavky na zamestnancaPožadovaný stupeň vzdelania: Vysokoškolské vzdelanie prvého stupňa\nZnalosť slovenského jazyka je nevyhnutná: Nie\nCudzí jazyk: anglický vysoká – vysoká C1 a C2 ruský vysoká – vysoká C1 a C2\nPočítačové zručnosti: Správa systémov - Linux - elementárna Správa systémov - Microsoft Windows - elementárna\nPracovné podmienkyProfesia (SK ISCO-08): 2529003 - Špecialista klientskej podpory a prevádzky IKT\nPracovný a mimopracovný pomer: Pracovný pomer na neurčitý čas\nZmennosť: dvojzmenná\nZákladná zložka mzdy v eurách (v hrubom): 1 450,2 € mesačne\nDátum nástupu na voľné pracovné miesto: ihneď\nDruh voľnej pracovnej pozície: Voľné pracovné miesto v podnikateľskej sfére\nInformácie o obsadení pozície: Pozícia je vhodná aj pre štátnych príslušníkov tretích krajín\nZamestnávateľNázov spoločnosti: Servers.com SK s. r. o.\nCharakteristika zamestnávateľa: Servers.com is a global IaaS hosting platform. It offers a full suite of computing, storage, and networking services with a focus on single-tenant infrastructure solutions. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services. Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.\nPočet zamestnancov: 25-49","description_format":"text","description_chars":2368,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-28T14:28:15Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.147,"p_room":0.35,"age_days":49,"expected_fill_days":4,"reasons":["seen:49","velocity","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":19392,"is_top_pay":false},"html_url":"https://alion.io/job/servers-com-support-engineer","json_url":"https://alion.io/job/servers-com-support-engineer.json","meta":{"generated_at":"2026-11-05T01:11:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1384,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6082},"rest":"https://alion.io/mcp/rest/get_company?id=6082"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservers-com-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservers-com-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservers-com-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servers-com-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservers-com-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3400900}},{"tool":"search_jobs","arguments":{"company":"servers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3400900},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}