{"id":2882239,"url":"https://alion.io/job/service-champions-client-support-specialist","title":"Client Support Specialist","company":{"id":2927056,"name":"Service Champions","domain":"servicechampions.net","url":"https://alion.io/company/servicechampions-net","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pleasanton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T23:08:12Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T00:40:53Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview\nService Champions is currently seeking Client Support Specialists to join our Call Center Team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.\nWe have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!\nWhat's In It For Me?\n$21-$26.99 an hour + uncapped commission\nPaid Vacation\nPaid Birthdays off\nHealth, Vision, and Dental plans for you and your family\n401k Retirement Plan with company match up to 30%\nLife insurance and accident insurance\nSpecial Program Options: FSA & EAP\nReferral Bonuses and Employee Discounts Program\nContinuous Training for your Professional Development & Life Skills Courses\nFun Company Sponsored Events\nWorking in a dynamic, collaborative, and fun environment\nCoached and supported career growth\nResponsibilities\nWhat Will I Do?\nWork onsite at Service Champions, Pleasanton Support Center\nHandle outbound calls to existing customers \nBook appointments at a high conversion rate\nUse a solutions-based approach to solve client needs \nAccept in a timely manner inbound calls from our clients\nEscalate customer concerns as needed\nAchieve and exceed productivity goals while maintaining high quality\nClient Support Center hours of operation: Monday through Friday 7:00 am to 7:00 pm, Saturday/Sunday 8:00 am to 5:00 pm\nQualifications\nDo I have What it Takes?\n1 year Call Center experience preferred\n STRONG SALES experience and background preferred\nExperience with Microsoft, Word, Outlook, CRM systems\nMust be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset\nExceptional phone and interpersonal skills\nExceptional written and verbal communication skills \nAbility to gather information, schedule appointments, answer inquiries, and log call outcomes in client database.\nUse provided leads to make outbound calls to offer our products and services.\nUse product knowledge to showcase the solutions that our company can offer to prospects.\nUnderstanding customers' needs and identifying upselling opportunities.\nEnter accurate and detailed records of client interactions and actions taken \nStrong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner \nAbility to work shifts that include evenings and weekends. \nService Titan experience preferred but not required\nWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.\n#SCNLI #Li-JN1","description_format":"text","description_chars":3662,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-19T23:08:12Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.42,"p_room":0.35,"age_days":7,"expected_fill_days":3,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":true},"html_url":"https://alion.io/job/service-champions-client-support-specialist","json_url":"https://alion.io/job/service-champions-client-support-specialist.json","meta":{"generated_at":"2026-10-28T05:14:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2927056},"rest":"https://alion.io/mcp/rest/get_company?id=2927056"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservice-champions-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservice-champions-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservice-champions-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/service-champions-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservice-champions-client-support-specialist"}]}