{"id":4048100,"url":"https://alion.io/job/service-champions-general-manager","title":"General Manager","company":{"id":2927056,"name":"Service Champions","domain":"servicechampions.net","url":"https://alion.io/company/servicechampions-net","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T00:48:34Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T02:37:24Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nService Champions is currently seeking a General Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our General Managers are execution-focused, ensuring that the center meets its targets and delivers excellent service. Their focus includes operational execution and team leadership at the local level.\nYour place of work makes all the difference in your life. At Service Champions, we believe our employees are our strongest asset. We are pleased to share that Service Champions has received National recognition for being a top Workplace in the USA consecutively since 2022. This is in addition to winning the Top Workplace award on a local level since 2016. These coveted awards are voted on by our own employees-over 400 team members strong and growing. We believe in hiring the best: those who have a passion for personal and professional growth and who understand the value of individual and team performance. Every day our Employees are proud to be a Champion!\nWhat’s In It For Me?\nCompensation $120K - $130K\nAnnualized Bonus Plan\nVacation time, sick pay, paid holidays, & birthdays off paid\nHealth, Vision and Dental plan\n401K Retirement Plan with company match up to 30%\nLife Insurance, Short-Term Disability\nSpecial Program Options: FSA, EAP, Legal Services, and Identity Theft\nContinuous Training for your Professional Development\nWorking in a dynamic, collaborative, and fun environment\nCoached and supported career growth\nResponsibilities\nWhat Will I Do?\nManages Service Manager, Production Manager, OSC, Warehouse team\nShared management of center sales team with Regional Manager \nManagement of Sales and Service team and KPI performance.\nManagement of Production team, including PPS approval.\nCenter inventory oversite.\nManagement of Sales and Service levels, quality control, client satisfaction.\nDirects all center training.\nExecutes short- and long-range objectives.\nParticipates in Quarterly Center strategic planning.\nDirect supervision of frontline staff and supervisors.\nOn-site presence to coach, train, and support staff.\nOperational efficiency, including scheduling, job handling, and service delivery.\nCustomer experience management, ensuring high-quality service and retention.\nCollaboration with other departments to align goals and resolve issues.\nQualifications\nDo I Have What It Takes?\nProven experience as a Sales and Service leader, driving KPIs.\nStrong understanding of HVAC.\nExceptional leadership, communication, and organizational skills.\nProficiency in operational software and project management tools.\nResults-driven with a hands-on approach.\nSkilled in conflict resolution and team motivation.\nAbility to thrive in a fast-paced, customer-focused environment.\nExcellent oral and written communication, interpersonal skills.\nAbility to fluently speak, read, and write in the English language.\nBackground and drug screening required upon job offer.\nService Champions is a drug-free workplace.\nWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.\n#SCNLI #Li-JN1","description_format":"text","description_chars":3690,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-11T00:48:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/service-champions-general-manager","json_url":"https://alion.io/job/service-champions-general-manager.json","meta":{"generated_at":"2026-11-12T05:18:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2927056},"rest":"https://alion.io/mcp/rest/get_company?id=2927056"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservice-champions-general-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservice-champions-general-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservice-champions-general-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/service-champions-general-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservice-champions-general-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4048100}},{"tool":"search_jobs","arguments":{"company":"servicechampions.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4048100},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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