{"id":3223381,"url":"https://alion.io/job/service-experts-account-coordinator-iii-2","title":"Account Coordinator III","company":{"id":2741391,"name":"Service Experts","domain":"serviceexperts.com","url":"https://alion.io/company/serviceexperts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-04-24T00:00:00Z","employer_posted_date":"2026-04-24","last_verified_at":"2026-10-31T04:45:04Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":190},"description":"Welcome!\n\nThe Customer Resolution Specialist handles escalated customer service requests, priority appointment bookings, complaints, and billing inquiries with the highest degree of courtesy and professionalism. The Customer Resolution Specialist will be responsible for providing support to customers and contact center phone agents for various Service Experts products and programs.\nDuties & Responsibilities\nReceive & mitigate customer complaints to full completion within the defined service level targets.\nResolves problems by clarifying issues, researching, exploring alternative solutions and implementing the solution.\nExplain features and benefits of the Advantage program and other Service Experts programs to existing, new, or potential customers.\nRetain customer accounts that qualify for a transfer to a new home-owner and follow up on completions of contract transfers.\nCalculate and present to customers the early termination amount, facilitate negotiations, obtain approvals, and maintain appropriate communication with the customer throughout the process.\nWork with the back-office team to complete contract transfers and customer information updates.\nProtects the integrity of data per company and General Accounting Practices.\nWork with center leadership and centralized call team members to provide priority dispatch to Advantage customers and emergency situations.\nUses retention strategies via phone and email to reduce early terminations.\nProcesses all received payments via standard protocol and facilitates all refund requests.\nCommunicates regularly with leadership regarding any trends or areas of opportunity.\nRepresents the company professionally, honestly, and ethically in all business matters and activities.\nOther duties as assigned.\nQualifications\nHigh school diploma with a minimum of 3 years advanced customer service, customer retention, or complaint resolution experience.\nAbility to de-escalate and be persuasive in order to reach a mutual resolution.\nAbility to learn and follow company process and procedures.\nHighly organized & detailed oriented.\nExcellent follow through skills.\nAbility to maintain confidentiality of customer information and other sensitive data.\nAbility to work well under pressure.\nAbility to multitask in a busy work environment and to organize and manage multiple priorities.\nExcellent customer-service skills, verbal and written, as well as interpersonal skills to include effective customer complaint resolution and the ability to work with a diverse customer population.\nWorking knowledge of Customer Relationship Management Systems, Microsoft Word and Outlook software applications.\nUtilizes various computerized systems and software to perform tasks.\nAbility to communicate effectively both externally & internally including up to the Executive Leadership in a pleasant, business-like, and customer-focused manner.\nAbility to work effectively and productively in both a team environment as well as independently.\nWhat Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:\nCompetitive Pay with incentive opportunities.\nPaid Time Off and Company Holiday Pay.\nMedical, Dental, and Vision Insurance programs.\n401(k) Retirement Savings Plan with company matching contributions.\nLife Insurance and disability insurance options.\nSupplemental benefit programs.\nWorld Class Training opportunities through our Experts University.\nCareer Development opportunities.\nService Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nThe job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.\nService Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email \n\nMinimum Experience: 6+\nYears Minimum Education: High School Diploma/GED\n\n\nService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.\nService Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email ","description_format":"text","description_chars":5341,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-25T04:26:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":190000,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.133,"p_room":0.28,"age_days":190,"expected_fill_days":26,"reasons":["conf:1","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/service-experts-account-coordinator-iii-2","json_url":"https://alion.io/job/service-experts-account-coordinator-iii-2.json","meta":{"generated_at":"2026-10-31T14:38:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22767,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2741391},"rest":"https://alion.io/mcp/rest/get_company?id=2741391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservice-experts-account-coordinator-iii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservice-experts-account-coordinator-iii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservice-experts-account-coordinator-iii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/service-experts-account-coordinator-iii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservice-experts-account-coordinator-iii-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3223381}},{"tool":"search_jobs","arguments":{"company":"serviceexperts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3223381},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}