{"id":2962391,"url":"https://alion.io/job/service-experts-assistant-general-manager","title":"Assistant General Manager","company":{"id":2741391,"name":"Service Experts","domain":"serviceexperts.com","url":"https://alion.io/company/serviceexperts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":22,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scarborough, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":199000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T23:14:15Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T02:45:48Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Welcome!\n\nThe Assistant General Manager supports the General Manager in directing and coordinating the total activities of the service center. Provides leadership to personnel and key processes of the center.\nKey Responsibilities:\nImplements organizational policies and goals in conjunction with the General Manager\nCoordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency\nAssists with leading a successful Sales Team\nAssists with budget analysis and setting profitability goals\nHelps ensure payroll processes are accurate and on time\nTrains and monitors Customer Service Specialists on booking rates, call volumes and service levels\nManages dispatchers and technician scheduling to maximize call volume/capacity\nEnsures Health, Safety and Environmental processes are followed\nAnalyzes customer satisfaction feedback and follows up appropriately\nSupports the General Manager on sales goal planning and tracking\nHelps develop ongoing performance feedback and counseling for employees\nAdheres to HR standards and guidelines on reviews, counsel and discipline\nQualifications:\nBachelor’s Degree in Business, Operations or related field\n5+ years experience in the HVAC industry including sales, installation and service\nSupervisory experience required\nExcellent customer service and communication abilities\nStrong technical troubleshooting skills\nValid driver’s license\nWhat Do We Offer You as a Service Experts Employee? \nService Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.\nCompetitive Pay, including incentive opportunities for many positions\nPaid Time Off and Company Holiday Pay \nMedical /Dental /Vision Insurance programs\n401(k) Retirement Savings Plan with company matching contributions\nLife Insurance, for you and options you can elect for your family\nShort-term and Long-term disability insurance options, that protects you and your family if you are unable to work\nSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs\nWorld Class Training opportunities through our Experts University\nCareer Development opportunities\n\n• Minimum Experience: 6+ yearsMinimum Education: Bachelor's Degree\nEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.\n\n\nThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.\nService Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email ","description_format":"text","description_chars":3310,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-20T23:14:15Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:51","stale_co","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/service-experts-assistant-general-manager","json_url":"https://alion.io/job/service-experts-assistant-general-manager.json","meta":{"generated_at":"2026-10-25T01:25:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2741391},"rest":"https://alion.io/mcp/rest/get_company?id=2741391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservice-experts-assistant-general-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservice-experts-assistant-general-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservice-experts-assistant-general-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/service-experts-assistant-general-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservice-experts-assistant-general-manager"}]}