Billing Specialist

Welcome!

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This position is responsible for executing tasks that will support various internal and external Operations groups. The successful candidate’s primary responsibilities will include: preparing, validating, and processing customer data load files, and load into the Service Experts primary customer billing system MSD. Other various functions of the role include processing transactions, files and batches related to payments, billing and rate management as well as researching and resolving exceptions and escalations in these key areas. The Billing Specialist will also play a key role in contributing towards Service Experts success by meeting business objectives, improving the performance of internal operation, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

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Key Responsibilities

• Assist with billing preparation and invoice generation
• Assist with automated payment processes
• Update and maintain billing data in Excel spreadsheets and company systems
• Review customer accounts for accuracy (amounts, dates, service details)
• Support account maintenance and documentation tracking
• Help resolve basic billing inquiries by coordinating with internal teams
• Organize and file billing-related information
• daily mail (in/out) processes
• Banking deposits
• All other billing task assigned

Required Qualifications

• 0-2 years related experience
• Excel experience (comfortable with spreadsheets, formulas, V look-ups, pivots, sorting/filtering)
• Basic understanding of billing/invoicing concepts
• Strong attention to detail and ability to follow processes
• Clear written communication skills

Preferred Qualifications

• Familiarity with accounting/billing software (not required)
• Exposure to data entry, invoicing, or customer service roles
• Ability to work with deadlines and prioritize tasks

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

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• Minimum Experience: 0 - 2 years

• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]