{"id":3223359,"url":"https://alion.io/job/service-experts-manager-field-operations-2","title":"Manager, Field Operations","company":{"id":2741391,"name":"Service Experts","domain":"serviceexperts.com","url":"https://alion.io/company/serviceexperts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":25,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hillsborough, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110200,"max":140500,"currency":"USD","period":"year","gross":null,"usd_annual":140500},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T22:37:56Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Welcome!\n\nAs Operations Manager, you will develop, support, and manage the HVAC and Plumbing teams as they maintain, repair, and replace our customers’ systems and equipment. Our ideal candidate will hold New Jersey Plumbing and HVAC Master licenses. This role will oversee daily operations, help coordinate service and scheduling activities, and ensure top-tier service to our customers. This role will report to the General Manager.\nLocation Address: 178 US-206, Hillsborough Township, NJ 08844\nWhy You Should Join the Service Experts Team?\nOur team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.Join us and become an EXPERT!\nService Experts Company Perks and Benefits for YOU\n Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)\n Generous PTO provided24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)\n29 paid days off after your 2nd year of employment\n\nHold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs\nBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributions\nCompany-paid employee Life Insurance with options for YOU and your Family!\nShort-term and Long-term disability insurance options that will protect you and your family if you are unable to work\nSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs\nKey Responsibilities:\n The Operations Manager directs daily operations of the HVAC and Plumbing departments by successfully performing the following tasks, duties and responsibilities:\nSchedules, directs and provides technical support for technicians to meet service demands and customers’ expectations\nSupervises and directs the technicians to effectively perform the functions of repair, replacement, installation and other duties as required to ensure customer satisfaction.\nReviews technician’s work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity\nResponsible for technician’s performance appraisals, reviews and for setting improvement goals per company requirements\nEstablishes and maintains a regular training program to ensure that technicians and maintenance technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions\nConducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings\nCommunicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements\nCommunicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used\nMaintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the department\nDevelops and monitors budgets, goals and objectives to insure departmental profitability\nReviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables\nSpecifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met\nEnsures that all company/department policies are being followed by staff\nOversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy\nMonitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained\nKeeps current with latest training on current products, coordinates training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment\nGenerate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work\nManages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner\nWork with other departmental managers to meet company and departmental goals and objectives\nQualifications/Skills:\nNew Jersey Plumbing AND HVAC Master licenses required.\nAbility to multi-task and prioritize work responsibilities.\nAbility to work independently and to instruct others.\nIndustry specific knowledge of various components associated with HVAC and Plumbing service fields.\nMinimum of 6 years proven field experience in HVAC/Plumbing\nRequired experience as service manager or adequate field supervisory experience.\nPreferred experience as operations manager or other related.\nWorking knowledge of the techniques, methods, tools, & safety precautions of the trades.\nMust possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.\nMust be proficient with computers - including but not limited to Microsoft Word and Excel.\nMust communicate effectively verbally and in writing with customers and service technicians.\nAnnual Compensation Range: $110,200.00 - $140,500.00\n+ Incentive Opportunities\n\n• Minimum Experience: 6+ yearsMinimum Education: Bachelor's Degree\nEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.\n\n\nThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.\nService Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. 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