{"id":3223362,"url":"https://alion.io/job/service-experts-manager-talent-management","title":"Manager, Talent Management","company":{"id":2741391,"name":"Service Experts","domain":"serviceexperts.com","url":"https://alion.io/company/serviceexperts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":29,"ghost_share":0,"stale_share":0.793,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":169000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-15T03:25:40Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Welcome!\n\nThe Training Operations Manager leads the operational infrastructure that enables Field Training to deliver the right programs to the right employees at the right time. This role owns the national training calendar, resource and capacity planning, mobile lab logistics, analytics, dashboards, content-governance processes, LMS strategy and controls. The role converts strategy into disciplined, scalable execution and provides visibility into training utilization, effectiveness, cost, and business impact.\nKey Responsibilities\nOwn and maintain the national field-training calendar, coordinating program demand, trainer availability, class capacity, regional timing, and business priorities. \nLead logistics and resource planning for mobile labs, training centers, equipment, materials, travel, venues, and learner participation. \nLead training operations by establishing clear service standards, priorities, processes, and accountability to ensure consistent and effective administrative execution.\nOwn the content-governance process, including curriculum inventory, review cadence, version control, document control, publishing workflow, archiving, and retirement of outdated content. \nPartner with the Program Lead for technical content decisions and approvals; ensure approved content is consistently formatted, published, assigned, tracked, and maintained. \nEstablish and maintain dashboards and reports for attendance, completion, class fill, capacity, mobile lab utilization, assessment outcomes, certifications, cost, and other defined KPIs. \nAnalyze operational and performance data to identify utilization gaps, scheduling conflicts, resource needs, process improvements, and opportunities to improve training impact. \nManage training intake and prioritization processes so requests are evaluated against strategy, documented business needs, capacity, and expected outcomes. \nCoordinate operational relationships with third-party vendors and platforms, including user administration, implementation support, adoption tracking, issue resolution, and business-review preparation. \nSupport annual planning, budgeting, forecasting, expense tracking, equipment planning, and vendor-management activities. \nDocument and continuously improve standard operating procedures for scheduling, logistics, LMS administration, content governance, reporting, and training records. \nQualifications\n6+ years experience\nBachelor’s degree or equivalent experience\nExperience in training operations, learning operations, program operations, workforce development, business operations, or a comparable function. \nDemonstrated experience managing complex calendars, logistics, resources, stakeholders, and competing priorities. \nExperience with LMS administration, learning data, reporting tools, dashboards, or other training technology platforms. \nStrong analytical skills with the ability to translate data into clear operational decisions and recommendations. \nExperience establishing processes, governance standards, service expectations, and operating procedures. \nExperience leading or developing an administrative, coordinator, operations, or project-support role. \nStrong project-management, communication, vendor-management, and cross-functional partnership skills. \nAdvanced proficiency with Microsoft Excel, PowerPoint, Teams, Outlook, and related productivity and reporting tools. \n\n• Minimum Experience: 6+ yearsMinimum Education: Bachelor's Degree\nEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.\n\n\nThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.\nService Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email ","description_format":"text","description_chars":4364,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Influencers","HVAC & Refrigeration","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-25T04:26:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":190000,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.584,"p_room":0.75,"age_days":24,"expected_fill_days":26,"reasons":["conf:4","stale_co","win:late","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/service-experts-manager-talent-management","json_url":"https://alion.io/job/service-experts-manager-talent-management.json","meta":{"generated_at":"2026-11-15T15:49:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2741391},"rest":"https://alion.io/mcp/rest/get_company?id=2741391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservice-experts-manager-talent-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservice-experts-manager-talent-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservice-experts-manager-talent-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/service-experts-manager-talent-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservice-experts-manager-talent-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3223362}},{"tool":"search_jobs","arguments":{"company":"serviceexperts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3223362},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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