{"id":4290732,"url":"https://alion.io/job/service-experts-service-tech-i-3","title":"Service Tech I","company":{"id":2741391,"name":"Service Experts","domain":"serviceexperts.com","url":"https://alion.io/company/serviceexperts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":27,"ghost_share":0,"stale_share":0.815,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-13T23:14:43Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Welcome!\n\nThe Service Technician I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Technician Services family. Works under close supervision.\nKey Responsibilities:\nWorks under general supervision to perform residential and/or light commercial service and maintenance calls \nAnalyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner \nDiagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner \nInspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks \nCompletes routine maintenance and equipment cleaning as needed or required \nResponsible for delivery and removal of parts and equipment needed to complete service work \nUsing hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. \nCommunicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability \nResponsible for delivery of excellent customer service and sustaining high levels of customer satisfaction \nPromotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. \nEnsures company property, vehicles, and tools are being used, maintained, and properly accounted for \nRepresents the company professionally, honestly, and ethically in all business matters and activities \nFollows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed \nPerforms similar/other duties as needed or assigned \nRegular, reliable attendance \nHealth & Safety Roles and Responsibilities:\nReports any unsafe acts, conditions and hazards to direct supervisor/manager immediately \nReports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately \nCorrects substandard acts or conditions within area of control \nUses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) \nNever removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn \nComplies with the general rules as prescribed by company program(s) procedure(s) \nOperates devises or equipment as prescribed by company program(s) or procedure(s) \nParticipates in any safety initiatives, teams, or committees \nReports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately \nProvides input on developing safety initiatives and plans to eliminate exposures that could cause accidents \nDoes not perform act that may endanger the safety or well-being of others \nDoes not engage in any pranks, contests, or rough boisterous behavior \nWorks in compliance with applicable legislative requirement \nDesired Skills and Qualifications:\nHigh school diploma or GED with additional training and 0-2+ years’ experience in HVAC with technical training certification required \nMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area \nEPA and safety certifications required \nSkilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories \nProficient mechanical aptitude and the ability to operate all necessary tools and equipment \nProficient and able to operate all necessary tools and equipment to perform various service projects \nProficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment \nProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision \nProficient and able to install a basic duct fitting \nProficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision \nEffective communication skills to communicate with customer and resolve customer issues, complaints, or concerns \nEffective and efficient time-management and organizational skills \nValid driver’s license with acceptable driving record \nAvailable to work flexible hours and on-call shifts as needed \nAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. \nAbility to work in a variety of environmental conditions, includin but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas \nAbility to safely climb 300lb load capacity rated ladders with a 30lb tool belt \nNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception \nAbility to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds \n\n• Minimum Experience: 0 - 2 yearsMinimum Education: High School Diploma/GED\nEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.\n\n\nThe job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.\nService Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email ","description_format":"text","description_chars":6432,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-11-13T23:14:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":190000,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.754,"p_room":0.75,"age_days":25,"expected_fill_days":28,"reasons":["conf:1","win:late","comp:junior,brand"],"computed_at":"2026-11-14T01:12:02Z"},"pay":null,"html_url":"https://alion.io/job/service-experts-service-tech-i-3","json_url":"https://alion.io/job/service-experts-service-tech-i-3.json","meta":{"generated_at":"2026-11-14T01:12:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":663,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2741391},"rest":"https://alion.io/mcp/rest/get_company?id=2741391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservice-experts-service-tech-i-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservice-experts-service-tech-i-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservice-experts-service-tech-i-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/service-experts-service-tech-i-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservice-experts-service-tech-i-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4290732}},{"tool":"search_jobs","arguments":{"company":"serviceexperts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4290732},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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