{"id":3430841,"url":"https://alion.io/job/service-minds-customer-service-agent-2","title":"Customer Service Agent","company":{"id":3789228,"name":"Service Minds","domain":"serviceminds.com","url":"https://alion.io/company/serviceminds","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bradenton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T23:32:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T21:42:59Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Service Agent\nAre you great with people, confident on the phone, and motivated by helping customers while achieving goals?\nLooking for a position where your communication skills, customer service, and performance can directly impact what you earn?\nCome build your career with Service Minds.\nWe're looking for motivated Customer Service Agent to join our team in Bradenton, FL, supporting our trusted home-service brands: Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.\nAs a Customer Care Consultant, you're often the first person our customers speak with when they need help.\nYour job isn't simply to answer the phone. You'll listen to customers, understand their needs, build trust, overcome concerns, and help turn incoming opportunities into scheduled service appointments.\nIf you're energetic, comfortable in a fast-paced call center, great with customers, and motivated by performance, we want to hear from you.\nWhy Join Service Minds?\nYour Performance Can Increase Your Earnings\nStarting pay: $17/hour\nUp to $18/hour for qualifying bilingual team members\nUncapped commission opportunities\n Top performers can earn $27+ per hour\nFull-time opportunity\n401(k) with employer match\nWe recognize and reward Customer Care Consultants who combine exceptional customer service, strong communication, reliability, and the ability to convert customer opportunities into booked appointments.\nBenefits That Support You\nMultiple medical plan options\nHealth Savings Account (HSA) options\nDental and Vision insurance\nLife Insurance\nShort-Term and Long-Term Disability\nPaid Time Off (PTO)\nPaid holidays\nFlexible Spending Accounts (FSA)\nEmployee Assistance Program (EAP)\n401(k) with employer match\nAdditional voluntary benefit options\nPerks & Opportunities\nEmployee discounts across Service Minds brands\nComprehensive training program\nOngoing coaching and professional development\nPerformance recognition and incentives\nCareer advancement opportunities within Customer Care, Dispatch, Operations, and other areas of Service Minds\nOpportunities across Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning\nSupportive team environment focused on growth, performance, and success\nWhat You'll Do\nAs a Customer Care Consultant, you'll help customers get the service they need while creating a positive first impression of our company.\nYou will:\nAnswer inbound customer calls professionally and efficiently\nListen carefully to understand each customer's needs\nBuild rapport and trust with customers over the phone\nSchedule service appointments for our Electrical, Plumbing, and HVAC teams\nConvert incoming customer opportunities into booked appointments\nClearly communicate available services, scheduling options, and next steps\nAsk appropriate questions to gather accurate information about the customer's service needs\nHandle customer questions and concerns with empathy and professionalism\nHelp overcome customer objections or hesitation when appropriate\nIdentify opportunities to retain customers who may be considering canceling or not booking\nAccurately enter customer information, service needs, and appointment details into company systems\nManage multiple systems and tasks while actively communicating with customers\nRespond to customer communications through phone, email, chat, or other channels as assigned\nFollow established call procedures and customer service standards\nMeet individual and team performance expectations\nCollaborate with Dispatch, Branch Operations, technicians, and other team members to support the customer experience\nRepresent Service Minds and our brands with professionalism, empathy, positivity, and integrity\nWhat We're Looking For\nYou may be a great fit if you have:\nPrevious call center, customer service, inside sales, appointment-setting, or similar experience\nStrong verbal communication skills\nConfidence speaking with customers over the phone throughout the workday\nAbility to build rapport quickly and create a positive customer experience\nComfort asking questions and guiding conversations toward a solution\nComfort working toward booking, conversion, and performance goals\nAbility to professionally handle objections and challenging customer conversations\nStrong active-listening skills\nAbility to remain calm and solution-focused when customers are frustrated\nStrong computer skills and ability to learn new software\nAbility to navigate multiple computer systems while speaking with customers\nAccurate data-entry and documentation skills\nStrong attention to detail\nAbility to work effectively in a fast-paced, high-volume environment\nDependability and consistent attendance\nPositive, team-oriented approach\nMotivation to receive coaching, improve performance, and continue developing\nHigh school diploma or GED\nBilingual skills are a plus\nWhat Success Looks Like Here\nOur most successful Customer Care Consultants understand that every customer interaction matters.\nThey listen first.\nThey ask the right questions, understand what the customer needs, communicate clearly, and make the customer feel confident that they've called the right company.\nThey're also comfortable with goals and performance expectations.\nSuccess isn't simply answering a certain number of calls. It's about delivering an exceptional customer experience while helping customers take the next step and schedule the service they need.\nStrong Customer Care Consultants are positive, dependable, coachable, organized, and motivated to improve. They learn from feedback, understand their performance metrics, and look for opportunities to get better.\nIf you're great with people, comfortable on the phone, motivated by goals, and enjoy turning conversations into solutions, this is the kind of environment where you can succeed.\nYour Career Can Grow Here\nA Customer Care Consultant position can be the beginning of a much larger career with Service Minds.\nAs you develop your skills and demonstrate strong performance, opportunities may become available across Customer Care, Dispatch, Training, Leadership, Branch Operations, and other areas of our growing organization.\nWe invest in training, coaching, and development because we want great employees to have opportunities to continue growing with us.\nBe the First Step in an Exceptional Customer Experience\nAt Service Minds, we're on a mission of Changing Lives Through the Skilled Trades.\nOur technicians may perform the work inside the customer's home, but the customer experience often begins with you.\nThe appointment you book could send an electrician to a family with an electrical safety concern, an HVAC technician to a home without air conditioning, or a plumber to a customer dealing with an unexpected leak.\nYour role helps connect our customers with the people who can help them.\nIf you're a strong communicator who cares about customers, enjoys working toward goals, and wants an opportunity where your performance can be recognized and rewarded, we want to hear from you.\nApply today and build your future with Service Minds.\nEqual Employment Opportunity\nService Minds is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.\nWe do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. All qualified applicants will receive equal consideration for employment in a safe, supportive, and respectful workplace.\nDisclaimer\nThis is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. 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