{"id":3690297,"url":"https://alion.io/job/service-wire-it-support-technician","title":"IT Support Technician","company":{"id":686146,"name":"Service Wire","domain":"servicewire.com","url":"https://alion.io/company/servicewire","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-03T15:21:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T22:26:15Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Tasks/Duties/Responsibilities:\nProvide technical support for both hardware and software issues our users encounter\nManage the configuration and operation of client-based computer operating systems (laptops, desktops, and thin clients)\nMaintain inventory overview of hardware and software.\nDevelop and present equipment, software, and policy training to staff and end users\nMaintain documentation of processes, policies, and systems\nPerform hardware and software upgrades to ensure all systems are up-to-date\nTest system updates and patches, as well as application rollouts and troubleshoot issues\nProvide support for user accounts, permissions, and passwords and ensure users can securely access data\nContribute to team effort by accomplishing related results as needed.\nProvide help desk support and specialized technical assistance to system users, escalating issues as necessary\nOther duties as assigned\nMinimum Knowledge/Skills/Requirements:\nHigh School diploma or equivalent\nUnderstanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications\nPrevious experience in Desktop Support, troubleshooting, deployment, and asset management\nExcellent written and verbal communication skills\nExcellent analytical, problem solving, and organizational skills\nAn excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.\nWillingness and ability to work in an on-call rotation\nOn-Site Position (No Remote work available)\nPreferred Knowledge/Skills/Requirements:\nBachelor’s degree in Computer Science or IT related field\nA+, Network +, or other primary technical certifications\nAbility to explain complex IT concepts in simple terms\nProven ability to work with a high degree of autonomy\nExperience with VMWare Horizon\nReports To:\nIT Supervisor - 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