{"id":3646677,"url":"https://alion.io/job/servicelink-utility-technician-field-services","title":"Utility Technician, Field Services","company":{"id":2938110,"name":"ServiceLink","domain":"servicelink.com","url":"https://alion.io/company/servicelink","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T23:04:06Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T14:51:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nAre you someone who has experience working with clients/vendors? Someone who is able to be respond quickly to vendors, clients and third parties on loan matters? Someone who can build and maintain relationships with vendors/clients and third parties? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like yourself. If this is you then now is the time to become a part of something big.\nApplicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.\nA DAY IN THE LIFE\nIn this role, you will…\nResearch property condition and inspection reports to confirm the status of utilities.\nReview, research, and respond to email correspondence as appropriate.\nMake and receive calls to/from vendors, clients, and third parties as needed.\nMake calls to utility companies to transfer, activate and deactivate utility services\nWHO YOU ARE\nYou possess …\nHigh School diploma or equivalent required.\nPrevious office and computer experience required.\nStrong PC and Internet navigation skills.\nIntermediate typing and Microsoft Office proficiency required\nResponsibilities\nResearch property condition and inspection reports to confirm the status of utilities.\nReview client business rules as it pertains to utility activation requirements\nReview, research, and respond to email correspondence as appropriate.\nMake and receive calls to/from vendors, clients, and third parties as needed.\nMake calls to utility companies to transfer, activate and deactivate utilities (i.e. gas, electric, water, trash)\nSet up and manage recurring utility bill pay\nManage utility deposits/past due payments\nWork with team leadership to execute process improvements.\nWork with client representatives in assisting in the resolution of required permits, fees, and utility inspections.\nReview open utility task report, follow up on all related tickets created in AssetShield, and assess decision and follow-up as needed.\nResearch and analyze servicing neglect issues to determine an appropriate course for resolution.\nProvide timely reviews of each file needing a utility transfer and notate appropriate servicing platform.\nDocument all systems accordingly.\nComplete and maintain necessary special training, including client guidelines and business rules, user review guide, classroom training system training, and side by side training.\nAll other duties as assigned.\nQualifications\nHigh School diploma or equivalent required.\nPrevious office and computer experience required.\nStrong PC and Internet navigation skills.\nIntermediate typing and Microsoft Office proficiency required.\nStrong verbal and written communication skills required.\nStrong analytical, organizational, and multitasking skills.\nExperience interacting with utility companies preferred.\nBasic knowledge of mortgage terms preferred.\nPrevious experience with property management, construction, and property insurance a plus.\nMortgage servicing and default servicing knowledge and/or experience 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