{"id":2499182,"url":"https://alion.io/job/servicemaster-restore-customer-service-representative-remote","title":"Customer Service Representative - Remote","company":{"id":2109653,"name":"Servicemaster Restore","domain":"servicemasterrestore.com","url":"https://alion.io/company/servicemasterrestore-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T03:11:15Z","employer_posted_date":null,"last_verified_at":"2026-10-14T03:11:15Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Position Overview\nThe Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.\nJob Responsibilities\n\nIdentify, evaluate and prioritize caller needs, questions and concerns.\n\nFormulate plans of resolution and respond appropriately and efficiently.\n\nMaintain and restore customer satisfaction and partner with other teams as needed.\n\nPerform problem analysis, problem determination and recommended resolutions to the callers.\n\nIn accordance with standard protocol.\n\nProactively educate caller on program benefits.\n\nMeet or exceed established call center metrics, attendance standards and quality levels.\n\nUse computer tools to accurately process and document information.\n\nDevelop rapport with callers and appropriately adjust communication style.\n\nProvide accurate information about ServiceMaster programs and services.\n\nEscalate issues internally and follow up on escalated issues.\n\nJob Requirements\n\nHigh School Diploma\n\nPrior experience in a customer service related field preferred.\n\nGreat communication skills\n\nMust be able to multi-task\n\nGeneral working knowledge of Microsoft Word & Outlook\n\nComputer keyboard proficiency and internet navigation skills required\n\nHave the ability to work effectively with others in a team environment\n\nAbility to thrive in a fast-growing always changing environment\n\nDisclaimer\n The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.\nThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.\nBuilt on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.\nOur environment is a diverse community where successful people work together to achieve common goals.\nThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.\nOriginally posted on Himalayas","description_format":"text","description_chars":3807,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:28:45Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.735,"p_room":0.55,"age_days":27,"expected_fill_days":27,"reasons":["seen:27","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/servicemaster-restore-customer-service-representative-remote","json_url":"https://alion.io/job/servicemaster-restore-customer-service-representative-remote.json","meta":{"generated_at":"2026-11-10T22:45:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2109653},"rest":"https://alion.io/mcp/rest/get_company?id=2109653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicemaster-restore-customer-service-representative-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicemaster-restore-customer-service-representative-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicemaster-restore-customer-service-representative-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicemaster-restore-customer-service-representative-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicemaster-restore-customer-service-representative-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2499182}},{"tool":"search_jobs","arguments":{"company":"servicemasterrestore.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2499182},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}