{"id":3363901,"url":"https://alion.io/job/servicenow-engagement-manager-2","title":"Engagement Manager","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":104700,"max":172800,"currency":"USD","period":"year","gross":null,"usd_annual":172800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-27T21:35:12Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T07:54:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nWhat you get to do in this role:\nThe Engagement Manager is critical in ensuring the successful execution of ServiceNow/Pyramid Analytics implementation projects including onboarding and initial enablement for ServiceNow customers. The Engagenent Manager oversees the initial deployment, onboarding, enablement and first value project if applicable. Key to this role is the ability to balance technical expertise, project management and effective communication and relationship building by collaborating with stakeholders, colleagues and customers.\nResponsibilities:\nThe Engagement Manager’s primary areas of responsibility involve transition from Sales, implementation and project management. Focus is primarily on initial onboarding and enablement but will often involved additional project phases as necessary and appropriate.\nAssessments\nCollaborate with Sales Account Executives and Pre-sales SEs to understand client needs with respect to ServiceNow/Pyramid Analytics. \nArticulate ServiceNow onboarding implementation methodology to customers. \nOversee and participate as necessary scoping activities. \nEvaluate each project opportunity with respect to approach, risk, constraints and critical success factors. \nWork closely with Customer Success and Expert services and the broader ServiceNow ecosystem to optimize engagements and reduce deployment risks. \nOnboarding / Implementation\nCollaborate with stakeholders, colleagues and partners to define project objectives, establish timelines and create implementation plans. \nDevelop services proposals and statements of work for onboarding and other services engagements as required. \nEstablish success metrics and key milestones to ensure alignment with client goals. \nLead the end-to-end onboarding process, ensuring a smooth transition from sales to implementation. \nLead the resolution of customer issues, blockers and other concerns. \nGuide customer through decision-making and best practices regarding the ServiceNow platform with emphasis on analytics. \nDevelop an adoption plan with customer to ensure the customer is successful on the ServiceNow platofm, especially analytics. \nEducate clients and create specialised documentation detailing the scope and any customisations. \nIntroduce customer to ServiceNow Community and ServiceNow University as appropriate. \nCultivate strong working relationships with customer and partners. \nTo be successful in this role you have:\nDemonstrated ability to build effective relationships with clients and colleagues \nStrong people management skills \nStrong interpersonal / customer relations skills \nDemonstrate good technical, organization, project management and implementation skills \nTechnical acumen in business intelligence and analytics \nExcellent problem-solving skills \nTravel\nThis position may require travel but it is anticipated that most customer facing work will be performed remotely. \nPreferred Education and Experience\nTertiary education in business or technology. \nExperience selling or working in analytics or business intelligence environments. \nLeadership of analytic projects \nFD21\nFor positions in this location, we offer a base pay of $104,700 - $172,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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