{"id":3460851,"url":"https://alion.io/job/servicenow-executive-administrative-assistant-2","title":"Executive Administrative Assistant","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":37,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1815},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-29T09:46:25Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T19:05:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\n Global Partnerships & Channels (GPC)\nAt ServiceNow, we put AI to work for people. Our AI platform connects any AI, any data, and any workflow to help organizations work smarter, move faster, and reinvent how business gets done. Global Partnerships & Channels extends that impact through a worldwide ecosystem of strategic, technology, cloud, service, and solution partners.\nRole Overview\nThe Executive Administrative Assistant (EAA) to the GPC Leader is a highly trusted administrative partner responsible for maximizing the effectiveness, productivity, and operating capacity of a global executive leading one of ServiceNow’s most strategic and fast-moving organizations.\nThis is an AI-forward executive support role requiring demonstrated proficiency with AI-enabled Executive Assistant (AI EA) tools and platforms, in addition to broader AI and automation capabilities. The successful candidate already uses AI EA tools as an integrated part of how they manage executive calendars, scheduling, meeting preparation, follow-up, travel, communications, task management, and executive-office workflows.\nWe are looking for someone who can show how they have personally used AI EA technology to improve the way an executive office operates-not simply someone who is familiar with AI, uses a general-purpose AI assistant, or is interested in learning these tools.\nThe GPC Leader operates at an exceptionally fast pace across a global ecosystem of ServiceNow executives, customers, partners, industry leaders, and employees. Priorities can shift rapidly and often require immediate action. The EAA must operate with exceptional agility, adaptability, flexibility, judgment, and precision while maintaining accuracy and continuity across a constantly changing executive agenda.\nThis role goes well beyond traditional calendar administration. The EAA is a force multiplier for the executive, combining exceptional executive support capabilities with AI EA technology, automation, and modern productivity practices to anticipate needs, eliminate friction, create operating leverage, and continually improve how work gets done.\nWhat You’ll Do\nAI EA Tools, Automation & Executive Productivity\nDemonstrate advanced, hands-on proficiency using AI-enabled Executive Assistant tools and platforms specifically designed to support executive administration and executive-office workflows.\n\nIntegrate AI EA tools into daily work to improve complex scheduling, calendar optimization, meeting preparation, briefing and context development, action and commitment tracking, follow-up, travel coordination, communications, and executive workflow management.\n\nUse AI EA capabilities to anticipate conflicts, identify scheduling and workflow dependencies, surface outstanding actions, organize executive priorities, and reduce administrative friction.\n\nDetermine which work is best performed through specialized AI EA tools, broader AI platforms, workflow automation, or direct human judgment and intervention.\n\nBuild and continually improve an AI-enabled administrative operating model that increases executive capacity while maintaining exceptional accuracy, discretion, responsiveness, and stakeholder experience.\n\nIdentify repetitive or inefficient administrative processes and redesign them using AI EA capabilities, automation, integrations, templates, and other productivity technologies.\n\nApply appropriate quality controls to AI-supported work, independently validating outputs and maintaining accountability for accuracy, confidentiality, and final execution.\n\nRemain current on emerging AI EA technologies and proactively evaluate and adopt capabilities that can measurably improve executive and administrative productivity.\n\nExecutive Calendar, Time & Priority Management\nOwn a highly complex, dynamic global executive calendar involving C-suite leaders, senior internal executives, customers, strategic partners, industry leaders, and employees.\n\nManage the calendar as a strategic business tool, ensuring executive time is aligned to the highest-value business, customer, partner, talent, and leadership priorities.\n\nMake rapid, thoughtful decisions when priorities change, understanding what can move, what cannot, who needs to be informed, and what downstream implications must be addressed.\n\nAnticipate conflicts, preparation requirements, decision points, travel implications, and follow-up needs before they become issues.\n\nReprioritize quickly and confidently in an environment where the executive’s schedule may change multiple times in a day.\n\nProtect focus time while preserving the flexibility required of a highly visible global leader.\n\nInternal & External Executive Engagements\nOrchestrate internal and external executive engagements from initial request through preparation, execution, and follow-up.\n\nCoordinate engagements with ServiceNow executives, customers, partners, industry leaders, external organizations, and other high-priority stakeholders.\n\nEnsure the executive enters critical engagements with the right context, objectives, participants, materials, logistics, and preparation.\n\nMaintain visibility to commitments and follow-up resulting from executive engagements and ensure actions move forward quickly.\n\nCoordinate across executive offices and external organizations to create a highly professional, responsive, and seamless stakeholder experience.\n\nRepresent the GPC Leader with discretion, confidence, sound judgment, and strong executive presence.\n\nGPC Leadership & Operating Rhythm\nEnable the operating rhythm of the GPC leadership team, including leadership meetings, business reviews, planning sessions, executive offsites, talent discussions, company events, and key partner engagements.\n\nPartner closely with the Chief of Staff to translate business priorities into an effective executive cadence and use of the leader’s time.\n\nMaintain a working understanding of GPC priorities, key decisions, leadership commitments, and upcoming milestones so administrative decisions can be made with appropriate business context.\n\nConnect meetings, decisions, commitments, and follow-up rather than treating individual calendar events as isolated activities.\n\nAnticipate what the leader and leadership team will need next and initiate action without waiting for direction.\n\nCross-Functional Executive Office Partnership\nWork closely with the Chief of Staff, HR Business Partner, Executive Communications, Finance, Strategy, and other key functions to coordinate and sequence executive priorities.\n\nServe as a highly effective connector across teams, ensuring information, decisions, requests, and follow-up move at the pace required by the business.\n\nCoordinate executive communications, leadership forums, company events, talent engagements, organizational activities, and external commitments.\n\nEstablish strong working relationships with executive assistants across ServiceNow and with the offices of customers, partners, and other external executives.\n\nGlobal Travel & Executive Logistics\nManage complex domestic and international travel, including rapidly changing itineraries, executive meetings, partner/customer engagements, events, and associated logistics.\n\nAnticipate travel dependencies and resolve issues quickly, often with limited notice and across multiple time zones.\n\nIntegrate travel, meetings, preparation, and executive priorities into a cohesive plan rather than managing each independently.\n\nRemain highly responsive when critical executive needs or schedule changes require flexibility outside traditional working hours.\n\n What You Bring\nCertification in Certified Administrative Professional (CAP) or equivalent administrative credential preferred.\n\n7+ years of progressive experience supporting senior executives, preferably at the SVP, EVP, or C-suite level in a global technology, high-growth, or similarly fast-paced environment.\n\nDemonstrated proficiency with AI-enabled Executive Assistant (AI EA) tools and platforms. This is a core requirement of the role-not simply general familiarity or fluency with AI.\n\nProven experience personally incorporating AI EA tools into executive administrative workflows such as complex calendar and scheduling management, meeting preparation, executive briefing, action tracking, follow-up, travel, communications, and productivity management.\n\nAbility to provide specific examples of AI EA tools used, the executive-administration problems addressed, how the tools were incorporated into daily workflows, and the resulting improvements in speed, efficiency, accuracy, or executive capacity.\n\nBroader proficiency with generative AI, workflow automation, and productivity technologies, with the ability to combine these capabilities with specialized AI EA tools.\n\nDemonstrated success supporting a global executive operating at exceptional speed, with complex stakeholder demands and priorities that can change rapidly.\n\nExceptional agility, adaptability, and flexibility, including the ability to reprioritize and execute quickly without sacrificing accuracy.\n\nExceptional attention to detail and a demonstrated record of accuracy in high-volume, high-velocity executive environments.\n\nAdvanced ability to manage highly complex global calendars and make independent prioritization decisions with limited direction.\n\nA productivity and continuous-improvement mindset: instinctively identifies opportunities to simplify, automate, standardize, eliminate unnecessary work, and improve how the executive office operates.\n\nExceptional judgment, discretion, executive presence, and ability to manage highly sensitive and confidential information.\n\nStrong written and verbal communication skills and confidence engaging with senior internal executives, customers, partners, and external stakeholders.\n\nA highly anticipatory working style-the ability to recognize what is needed, understand implications, and act before being asked.\n\nAbility to remain composed and highly effective amid ambiguity, urgency, last-minute change, and competing demands.\n\nWhat Success Looks Like\nThe GPC Leader has more capacity because of this partnership. Executive time is focused on the highest-value priorities, administrative friction is reduced, and the executive office operates at extraordinary speed without sacrificing accuracy or stakeholder experience.\n\nAI EA technology is embedded in the day-to-day operation of the executive office. Specialized AI EA tools, broader AI capabilities, and automation are intentionally applied to reduce administrative burden, accelerate execution, improve accuracy, strengthen follow-through, and increase executive capacity.\n\nInternal and external executive engagements are exceptionally well orchestrated. The leader has the right context at the right time; stakeholders receive timely, professional engagement; commitments do not get lost; and changes are absorbed without unnecessary disruption.\n\nThe EAA is a trusted extension of the GPC Leader-able to keep pace, anticipate what is coming, adapt immediately when circumstances change, and continually increase the productivity of the executive and broader leadership team.\n\nWhy This Role Matters\nGlobal Partnerships & Channels is central to how ServiceNow expands customer value, scales innovation, and brings the power of the ServiceNow AI platform to market through a global partner ecosy...","description_format":"text","description_chars":13976,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","IT Service & Asset Management","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-29T13:49:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 664 · green card filings: 278","filings_12m":664,"filings_prev_12m":942,"green_card_filings_12m":278,"median_offered_wage_usd":163402,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/servicenow-executive-administrative-assistant-2","json_url":"https://alion.io/job/servicenow-executive-administrative-assistant-2.json","meta":{"generated_at":"2026-10-31T20:15:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97},"rest":"https://alion.io/mcp/rest/get_company?id=97"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicenow-executive-administrative-assistant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicenow-executive-administrative-assistant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicenow-executive-administrative-assistant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicenow-executive-administrative-assistant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicenow-executive-administrative-assistant-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3460851}},{"tool":"search_jobs","arguments":{"company":"servicenow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3460851},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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