{"id":3474625,"url":"https://alion.io/job/servicenow-principal-solution-architect-servicenow","title":"Principal Solution Architect- ServiceNow","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":37,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":200000,"currency":"CAD","period":"year","gross":null,"usd_annual":143158},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-29T17:09:14Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T09:52:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our post-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.\nWhile collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.\nWhat you get to do in this role:\nEngage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow\nWork with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work\nLead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.\nUnderstand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape\nUnderstand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels\nWork with architecture development methods, modelling approaches and architecture patterns for integration\nInteract at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.\nProvide thought leadership and collaborate with internal ServiceNow business units\nIdentify, lead and contribute to the creation of best practices, white papers, workshops, etc\n To be successful in this role you have:\nExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.\nPassion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals\nDrive for results using out-of-the-box innovative thinking together with excellent problem-solving skills\nAn intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.\nWillingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.\n15 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.\nSuccessfully lead diverse teams to reach challenging goals and can leverage organizational networks to get things done.\nA track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.\nExpertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms\nA proven track record of success with Enterprise Architecture or Application Architecture; pre-sales in a software vendor, in a large Enterprise or professional services environment.\nFamiliarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.\nExcellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation\nExperience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.\nIntrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions\nExperience presenting architecture concepts, designs, and goals to technology leaders and partners\nFor positions in this location, we offer a base pay of $100,000 - $200,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, ESPP, matching donations, a flexible time away plan and family leave programs.\nCompensation is based on the geographic location in which the role is located and is subject to change based on work location.\nWork Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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