{"id":4045590,"url":"https://alion.io/job/servicenow-senior-forward-deployed-engineer-flow","title":"Senior Forward Deployed Engineer - Flow","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":39,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Notion","optional":false},{"name":"Okta","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-10T18:29:33Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T23:45:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nAbout Flow by ServiceNow\nFlow is a product and a new business unit in ServiceNow staffed by a team of 0-1 builders. We’re creating Flow, an AI-native conversational experience for natural language automation and enterprise service management. Flow is built on a new tech stack with new ways of working. We challenge established practices and are defining a new product and GTM playbook for ServiceNow. Flow puts what we build in front of the largest possible audience. You’ll have real ownership of the work, the freedom to move fast, and the resources of a global technology leader behind you. If you have a point of view on building and want to start from the beginning again, we want to talk to you, wherever you are.\nPlenty of people can ship an AI prototype this year. Few get to build a product that runs enterprise work at global scale. Join us.\nJob Description\nWe are hiring a hands-on Senior Forward Deployed Solutions Engineer who serves as the technical champion for customers, guiding them from their first demo and trial to long-term success with Flow. You will demonstrate the product, answer technical questions, set up and enable Flow, and help customers build automations and integrations through AI-assisted, natural-language development. You will solve problems the product does not yet handle and translate customer needs into clear requirements that help product managers prioritize what to build next. The role combines technical implementation, customer success, and support.\nReady to be the person who turns “we’re stuck” into “we’re live”? We’re looking for a hybrid problem-solver who helps trial customers and enterprise IT teams unlock the full power of Flow. You will own complex customer problems end to end, and your work will shape what Flow does next.\nWhat You Will Do\nTechnical Solutions\nWork with customer IT and security teams to configure SSO and integrations with tools such as Okta, Microsoft Teams, Slack, and ServiceNow.\nBuild, test, and launch automations with Flow’s natural-language builder, connecting to tools such as Jira, Workday, Zoom, Microsoft 365, and ServiceNow.\nConnect document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base so the AI returns accurate, sourced answers.\nSolve complex customer requirements outside the standard product, document effective workarounds, and turn customer learnings into clear product requirements that you help refine and shepherd through delivery.\nBuild proof-of-concept solutions and workflows for strategic evaluations.\nCustomer Success and Adoption\nGuide new customers through a structured onboarding path, setting up and enabling Flow in a few hours so they can reach a live production deployment in one day.\nMonitor usage, conversation allowances, and automation results in Flow analytics, using the data to demonstrate value and identify new automation opportunities.\nIdentify opportunities to expand Flow from an initial use case into a broader self-service service desk.\nTranslate customer pain points and requests into clear product requirements, then partner with product and engineering to refine and shepherd them through delivery.\nSupport and Reliability\nOwn first-line triage for trial and enterprise customers, answering technical questions and escalating issues when deeper product or engineering support is needed.\nBe the go-to person when customers encounter API timeouts, sync errors, payment-related questions, or failed automations, and drive issues from initial diagnosis through resolution.\nReproduce bugs, isolate root causes, and work directly with core engineers to resolve them.\nMonitor health, audit, and activity logs to identify outages or issues that prevent customers from using Flow fully.\nUse Flow audit and activity logs to diagnose complex customer issues, confirm what happened, and drive the issue to resolution.\n 4+ years in a customer-facing technical role, such as forward deployed, solutions, or implementation engineering, in enterprise software.\nHands-on experience with REST APIs, scripting, automations, and webhooks, with comfort testing them using tools such as Postman or cURL.\nWorking knowledge of single sign-on and identity providers, including SAML, OAuth, Okta, and Entra ID.\nExperience with enterprise service management or collaboration tools such as ServiceNow, Jira, Slack, or Microsoft Teams.\nFamiliarity with AI and workflow automation, including prompt design and how AI systems retrieve information from documents.\nCommunicate clearly with stakeholders from IT directors to system administrators and security engineers.\nSee how Flow fits into a customer’s broader IT and operations strategy and ServiceNow’s plans.\nDemonstrated ability to take ownership of customer outcomes while partnering effectively across product, engineering, support, and customer teams.\nPreferred Qualifications\nExperience with service desk offerings.\nExperience with AI-native or cloud-native enterprise products.\nBackground in product-led growth or consumption-priced software.\nExperience building an onboarding or implementation motion from scratch; startup experience is helpful but not required.\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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