{"id":4181545,"url":"https://alion.io/job/servicenow-senior-manager-software-engineering-agentic-ai","title":"Senior Manager , Software Engineering - Agentic AI","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Hallucination","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:17:01Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:32:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nWhat we do\nFinance and Procurement teams are at the forefront of AI-native engineering at ServiceNow-building autonomous solutions for the world's largest enterprises that handle mission-critical financial and procurement operations at unprecedented scale.\nThey continuously learn and integrate the latest AI and cloud-native technologies to deliver performant, resilient systems that transform how businesses manage supplier lifecycles, procurement workflows, payments, and receivables.\nThis role is for a Senior Engineering Manager who leads a high-performing team of software engineers building AI-native and cloud-native applications on the ServiceNow platform.\nThe Senior Manager combines deep technical credibility with strong people management capabilities, fostering a culture of innovation, ownership, and continuous learning. They are responsible for team performance, career development, hiring, and execution of key business initiatives. This role requires the ability to balance people development with business results, think strategically about AI integration and platform architecture, and influence across the organization to enable team success. The ideal candidate brings experience scaling AI-native teams and a passion for building leaders.\nResponsibility Area: People Leadership & Development\nBuild, grow, and maintain a high-performing, diverse team of IC2-IC5 engineers; hire and develop talent at all levels\nSet clear expectations for individual and team performance; establish metrics and goals aligned with business objectives\nConduct regular 1:1s with direct reports; provide coaching, feedback, and career guidance tailored to each engineer's growth stage\nCreate a culture of psychological safety, learning, and ownership; encourage experimentation and learning from failures\nSupport engineers through career transitions-from IC2 to IC3, IC3 to IC4, and technical-to-management pathways\nIdentify high-potential engineers and invest in their development; prepare emerging leaders for increased responsibility\nAddress performance issues promptly and professionally; provide clear paths for improvement or transition\nSponsor team members for growth opportunities, stretch assignments, and leadership development programs\nCelebrate wins and recognize contributions; foster a positive, collaborative team environment\nModel vulnerability, continuous learning, and AI-native thinking; lead by example in your own growth\nResponsibility Area: Hiring & Team Building\nDefine hiring strategy and conduct recruitment for open positions; build a pipeline of qualified candidates\nLead technical interviews and assessments for engineering candidates at all IC levels; make hiring decisions\nPartner with HR and recruiting teams on job descriptions, sourcing strategies, and candidate pipeline management\nEvaluate cultural fit and potential; hire for values and growth potential, not just current skills\nOnboard new engineers effectively; assign mentors and ensure smooth integration into the team\nBuild a team with diverse backgrounds, experiences, and perspectives; actively work to improve representation\nIdentify gaps in team capabilities (technical depth, domain expertise, AI/ML fluency) and address through hiring or development\nBuild relationships with external technical communities to attract and recruit top talent\nParticipate in employer branding and represent the organization at recruiting events and universities\nResponsibility Area: Technical Strategy & Product Leadership\nWork with product, design, and cross-functional partners to define product roadmap and technical strategy aligned with business goals\nEstablish technical direction for the team; make architecture and technology decisions that balance innovation, quality, and delivery\nEnsure the team's technical approach stays current with AI/ML advancements and ServiceNow platform evolution\nChampion AI-native thinking across the team and organization; help teammates understand how to build with AI at the core\nLead architectural reviews and technical decision-making; provide guidance on complex technical trade-offs\nAdvocate for technical investments (refactoring, infrastructure, tooling) that improve team productivity and code quality\nSet quality standards for code, testing, and security; establish practices that enable sustainable delivery\nPartner with IC4/IC5 engineers to set multi-year technical roadmaps and long-term strategic initiatives\nRepresent the engineering team in product and executive discussions; influence organizational priorities\nResponsibility Area: Team Execution & Accountability\nDrive team delivery of committed business objectives and product initiatives; maintain accountability for results\nEstablish clear sprint goals, work-item prioritization, and delivery timelines; remove blockers for team success\nTrack team metrics: velocity, quality, customer satisfaction, incident response, deployment frequency\nConduct regular retrospectives; identify process improvements and drive adoption of better practices\nManage team capacity; balance new feature development, technical debt reduction, and customer support\nEnsure team participation in on-call rotation; monitor incident response and post-incident learning\nReport on team progress, risks, and performance to senior leadership; provide transparent communication\nEscalate critical issues or resource constraints; collaborate with peer managers to solve cross-team dependencies\nFoster a culture of ownership where engineers take responsibility for quality, testing, and production outcomes\nLead team through organizational changes and initiatives; maintain morale and focus during transitions\nResponsibility Area: Customer & Cross-Functional Engagement\nBuild and maintain relationships with key customers and stakeholders; understand their needs and priorities\nParticipate in customer meetings, technical escalations, and business reviews; represent engineering capabilities and constraints\nWork closely with product management, customer success, and other teams; ensure alignment on priorities and capabilities\nLead customer-critical incident response; ensure timely and professional resolution of critical issues\nGather customer feedback and translate into product improvements; communicate back to customers how feedback is addressed\nAdvocate for customers' needs within the engineering organization; ensure customer voice is heard in decision-making\nBuild trust and credibility with customers through transparency, responsiveness, and technical leadership\nParticipate in strategic customer discussions and technology roadmap reviews\nResponsibility Area: Organizational Leadership & Culture\nModel the organization's values and desired behaviors; set tone for engineering culture within your team and across teams\nContribute to hiring and interview training of other managers; build bench strength in people leadership\nMentor junior managers or peers; contribute to manager development and leadership pipeline\nParticipate in engineering leadership meetings; contribute to organizational strategy and policy\nPromote psychological safety, inclusion, and belonging; actively work to reduce barriers for underrepresented groups\nFoster knowledge sharing across the organization; encourage your team to contribute to brown bags, documentation, and communities\nLead by example in work-life balance, continuous learning, and sustainable pace; prevent burnout\nEncourage your team to engage with the broader tech community (conferences, open source, speaking, writing)\nResponsibility Area: AI-Native Thinking & Innovation Leadership\nDevelop deep understanding of AI/ML capabilities, limitations, and integration patterns; become a thought leader on AI-native development\nCoach your team on AI-native thinking-how to build systems with AI at the core, not as an afterthought\nHelp engineers understand prompt engineering, retrieval systems, agentic workflows, and responsible AI principles\nEstablish practices for evaluation-driven development, hallucination detection, and model performance monitoring\nLead discussions on AI safety, data privacy, and responsible AI; ensure team builds with appropriate guardrails\nCreate learning opportunities for the team to stay current with AI/ML advancements and frameworks\nIdentify opportunities to apply AI to improve internal processes and team efficiency\nContribute to organizational conversations about AI strategy and responsible AI practices\nStay informed about LLM advancements, new models, and emerging techniques; share insights with your team\n 12+ years of professional software development experience, with 5+ years in AI-native systems, cloud-native architecture, or equivalent\n4+ years of people management experience leading software engineers; track record of developing talent and building high-performing teams\n3+ years managing application development on SaaS platforms (ServiceNow, Salesforce, or similar); deep understanding of platform architecture and constraints\n3+ years hands-on experience with AI/ML systems, LLM integration, prompt engineering, and responsible AI practices\nDemonstrated expertise in hiring, team building, and organizational development; ability to attract and develop top talent\nExpert-level understanding of modern software engineering practices: CI/CD, testing, security, deployment\nStrong technical credibility; ability to engage in technical discussions with IC4/IC5 engineers; hands-on coding experience still valued\nDeep proficiency in Python, Java, and JavaScript; understanding of ServiceNow scripting and platform APIs\nTrack record of delivering significant business results through engineering teams; ability to drive accountability and execution\nExperience scaling teams and organizations; demonstrated ability to work at multiple levels of complexity\nExceptional communication and interpersonal skills; ability to influence across technical and non-technical stakeholders\nStrong coaching and mentoring skills; ability to develop engineers across all career stages\nExperience with Agile and Scrum methodologies; ability to adapt to team and organizational needs\nDemonstrated understanding of data security, compliance, and responsible AI practices\nStrong emotional intelligence; ability to navigate difficult conversations and build trust\nExperience with performance management, feedback delivery, and difficult personnel decisions\nPassion for building inclusive, psychologically safe teams where all engineers can thrive\nBachelor's degree in computer science, engineering, business, or related field\nExperience leading teams through organizational change, technical migrations, or strategic initiatives\nMBA or management certification is a plus; however, demonstrated people leadership capability is more important\nTrack record of developing talent into senior engineering leadership roles or managers\nActive engagement with engineering and AI/ML communities; thought leadership through speaking, writing, or open source is a plus\nExperience working with diverse teams and commitment to building inclusive organizations\nFor positions in this location, we offer a base pay of $201,300 - $352,300 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note th...","description_format":"text","description_chars":14260,"description_truncated":true,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Equity","Growth opportunities","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Workflow & Process Automation (RPA, BPM)","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-12T17:32:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 664 · green card filings: 278","filings_12m":664,"filings_prev_12m":942,"green_card_filings_12m":278,"median_offered_wage_usd":163402,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":300}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T18:43:50Z"},"pay":null,"html_url":"https://alion.io/job/servicenow-senior-manager-software-engineering-agentic-ai","json_url":"https://alion.io/job/servicenow-senior-manager-software-engineering-agentic-ai.json","meta":{"generated_at":"2026-11-12T18:43:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97},"rest":"https://alion.io/mcp/rest/get_company?id=97"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicenow-senior-manager-software-engineering-agentic-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicenow-senior-manager-software-engineering-agentic-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicenow-senior-manager-software-engineering-agentic-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicenow-senior-manager-software-engineering-agentic-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicenow-senior-manager-software-engineering-agentic-ai"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4181545}},{"tool":"search_jobs","arguments":{"company":"servicenow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4181545},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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