{"id":1560987,"url":"https://alion.io/job/servicenow-senior-manager-systems-engineering","title":"Senior Manager, Systems Engineering","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":229},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Configuration Management","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-30T16:49:09Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-02T01:33:30Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nPlease Note:\nDue to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.\nThis position reports to: Director, Systems Engineering\nAs a Manager of Systems Engineering, you will oversee a team responsible for designing, building and scaling our global cloud infrastructure systems that are at the heart of the ServiceNow product. This role provides technical leadership to the engineering team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics. Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts.\nWhat you get to do in this role:\nOwn the deployment, management and support of systems that make up our Canadian sovereign cloud running on GCP, as well as contribute to initiatives globally spanning across our global clouds running on Azure, AWS and GCP\nLead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure.\nWork with Product and Program management to define and communicate the team’s external commitments and roadmap.\nFacilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development.\nSupport growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews.\nProvide technical guidance for systems and process optimization opportunities and participate in architectural reviews.\nAssess risks, vulnerabilities, and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectations.\nCollaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.\nSet and sustain technical standards and best-practices in your domain.\n To be successful in this role you have:\nExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.\n12+ years’ experience leading systems/software development and engineering, release management and DevOps across a global 24x7 production environment with a Bachelor’s degree; or 8 years and a Master’s degree or equivalent experience.\nPeople management experience, and of a technical operations team such as DevOps. \nDeep technical fluency in public cloud, infrastructure automation, DevOps practices and software engineering principles.\nProficient with the components of infrastructure including public cloud, OS, linux, virtualization, and web applications and databases.\nPublic cloud experience running production services at scale: (Azure, AWS, GCP, etc.)\nExperience with configuration management platforms at scale.\nDemonstrated success balancing competing priorities in a fast-moving environment.\nAbility to define problems, collect data, establish facts, and draw valid conclusions.\nWork cross-functionally to build consensus and drive complex projects and issues to completion.\nAbility to drive technical direction while supporting engineering autonomy and creativity. \nOutstanding communication skills.\nThis posting is for a new vacancy.\nWe also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.\nCompensation is based on the geographic location in which the role is located and is subject to change based on work location.”\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.","description_format":"text","description_chars":6800,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Engineering","Workflow & Process Automation (RPA, BPM)","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-01T04:00:48Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/servicenow-senior-manager-systems-engineering","json_url":"https://alion.io/job/servicenow-senior-manager-systems-engineering.json","meta":{"generated_at":"2026-10-02T02:55:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3967,"day_limit":5000,"remaining_today":1033,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}