{"id":188214,"url":"https://alion.io/job/servicenow-senior-staff-iam-software-engineer","title":"Senior Staff IAM Software Engineer","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":36,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":190900,"max":334100,"currency":"USD","period":"year","gross":null,"usd_annual":334100},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Ansible","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"GitLab","optional":false},{"name":"IAM","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Terraform","optional":false},{"name":"C#","optional":true},{"name":"Cursor","optional":true},{"name":"FedRAMP","optional":true},{"name":"ITSM","optional":true},{"name":"JUnit","optional":true},{"name":"Neo4j","optional":true},{"name":"Playwright","optional":true},{"name":"Recommender Systems","optional":true},{"name":"Selenium","optional":true},{"name":"TestNG","optional":true},{"name":"Unix","optional":true},{"name":"Windsurf","optional":true}],"status":"live","first_seen_at":"2026-09-01T23:35:24Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-03T04:00:56Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nDue to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.\nPLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance.\nThe ServiceNow Security Organization (SSO)\nThe ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact\nAbout the Team\nThe Identity Platform Engineering team builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees, systems, and partners worldwide. We are a team focused on engineering excellence - modernizing how identity governance is built, tested, and delivered.\nWe manage enterprise-scale Identity Platforms and ServiceNow integrations across global and regulated environments, and we are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence.\nWe are looking for a Senior Staff IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and elevate the engineers around them.\nWhat you'll do\nParticipate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability.\nLead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus - moving the team from manual to automated, repeatable development and testing workflows.\nImplement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet.\nOwn system integrations across Identity Platforms and ServiceNow - APIs, connectors, provisioning workflows, and lifecycle automation.\nContribute full stack development across backend services and user-facing IAM workflows; provide technical input on UI design and implementation.\nApply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations.\nParticipate in design and code reviews, ensuring best practices in performance, maintainability, and testability.\nMentor and guide 4-5 junior to mid-level engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement.\nPartner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready.\nExplore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity.\nPartner with principal-level staff to drive initiatives and maintain organizational standards.\nDesign and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.\nCollaborate with product managers and other engineering teams to define frameworks.\n To be successful in this role you have\nExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.\nDeep technical hands-on experience building production enterprise-level platforms.\nStrong IAM Domain Experience with Identity Lifecycle, RBAC/ABAC, Access Certifications, and Privileged Access Management\n10+ years of software engineering experience; 3+ years as a senior staff, or equivalent experience and education.\nFull stack development depth: strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS).\nSystems engineering experience designing and operating complex, distributed enterprise platforms.\nExcellent problem-solving skills and ability to lead large-scale technical initiatives\nHands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling.\nProficiency with infrastructure automation: Terraform, Ansible, and/or Puppet.\nIdentity data analytics ability - designing queries, building pipelines, and deriving actionable insights from operational or identity data sets.\nFamiliarity with automated testing frameworks and integrating tests into CI/CD pipelines.\nStrong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability.\nProven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery.\nExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on identity governance.\nA growth mindset and a passion for staying on top of new technologies and industry trends.\nPreferred Qualifications\nStrong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization\n10+ years of experience with Java, C#, or another high-level, compiled language\n5+ years of experience with automated testing frameworks (e.g., JUnit, Selenium, Playwright, TestNG) and integrating tests into CI/CD pipelines \nFamiliarity with enterprise Identity governance platforms (e.g. SailPoint, Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow).\nStrong understanding of SAML, OAuth2, OIDC, and SCIM.\nExperience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems\nExposure to regulated or compliance-constrained environments (FedRAMP, GCC, or equivalent).\nExperience with AI productivity and coding tools such as Cursor, Windsurf, or equivalent.\nAbility to troubleshoot complex systems and optimize performance across the stack. \nComfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems\n#SecurityJobs\nWest Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow\nFor positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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