{"id":3386551,"url":"https://alion.io/job/servicenow-senior-staff-solution-architect","title":"Senior Staff Solution Architect","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":36,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"dbt","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GDPR","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Hugging Face","optional":false},{"name":"NLP","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PyTorch","optional":false},{"name":"Semantic Search","optional":false},{"name":"ServiceNow","optional":false},{"name":"Snowflake","optional":false},{"name":"TensorFlow","optional":false},{"name":"CI/CD","optional":true},{"name":"LLM","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-10-28T07:05:33Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T18:19:49Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nServiceNow is seeking a Sr Staff Solution Architect to lead the design and delivery of scalable, intelligent, and high-impact solutions across the Connected Customer Experience portfolio. This is a senior-level, hands-on architecture role focused on enabling seamless digital workflows, integrating platform capabilities with AI/ML and data-driven insights, and ensuring technical excellence across customer-facing applications.\nYou will work at the intersection of product, engineering, platform, data, and AI teams to architect solutions that enhance user experience, deliver personalized customer journeys, and drive measurable business outcomes. The ideal candidate has deep expertise in enterprise SaaS architecture, CRM systems, solution design, AI/ML integration, and data platform engineering within Digital Technology (DT) environments.\nKey Responsibilities\nSolution Architecture & Design\nArchitect scalable, secure, and compliant end-to-end solutions integrating platform capabilities with intelligent data-driven features across customer experience applications.\nDefine architecture patterns for workflows, integrations, platform extensions, and API-driven services that extend ServiceNow capabilities while ensuring alignment with security and platform standards.\nLead evolution of architectural standards, evaluate tools and frameworks, and partner with product and engineering leaders to translate business requirements into technical designs.\nAI/ML & Data Platform\nArchitect AI/ML capabilities for personalization, recommendations, semantic search, and conversational AI with service layers that enable easy consumption by product teams.\nDesign unified data architecture bringing together customer signals across touchpoints, including data lakes, warehouses, real-time pipelines, and analytical products.\nEstablish governance frameworks for data quality, privacy, security, and compliance (GDPR, CCPA) while ensuring data readiness and pipeline integration.\nDefine architecture for model observability, performance monitoring, and continuous learning feedback loops.\nTechnical Strategy & Leadership\nDefine multi-year architectural roadmaps and lead architectural reviews, governance processes, and critical modeling decisions across product verticals.\nTranslate complex designs into accessible, secure services ensuring observability, performance, and operational excellence while mentoring architects and senior engineers.\nProvide thought leadership on emerging technologies and foster a culture of technical excellence.\n To be successful in this role you have\nExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.\n15+ years in enterprise software architecture, solution design, or technical leadership with significant CRM and enterprise SaaS platform experience.\nProven track record designing production-grade solutions across customer service, digital workflows, CRM, or customer experience platforms.\nDeep expertise in microservices, event-driven architectures, API-first design, cloud-native technologies, and security best practices.\nStrong understanding of AI/ML systems with hands-on experience in personalization, NLP/NLU, semantic search, or conversational AI.\nExperience with data platform architecture including data modeling, ETL/ELT pipelines, streaming, data warehouses (Snowflake, BigQuery, Databricks), and data governance.\nFamiliarity with ML frameworks (TensorFlow, PyTorch, Hugging Face), MLOps tools, and data processing tools (Spark, dbt, Airflow).\nExcellent communication skills with ability to influence stakeholders across cross-functional, matrixed global organizations.\nPreferred Qualifications\nExperience with ServiceNow platform and extending its capabilities through custom applications or intelligent services.\nDeep understanding of CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow CSM) and their integration with customer experience ecosystems.\nBackground in customer journey orchestration, personalized digital experiences, or recommendation engines in large-scale SaaS environments.\nHands-on experience with LLM integration, prompt engineering, RAG, and vector databases for GenAI applications.\nFamiliarity with CI/CD pipelines, DevOps practices, and experience in global, matrixed organizations.\nWhat We Offer\nA high-impact role shaping customer experience architecture within one of the world's leading enterprise platforms.\nThe opportunity to define architectural strategies for mission-critical applications serving millions of users.\nA collaborative, innovation-focused culture with organizational influence and visibility to senior leadership.\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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