{"id":3761850,"url":"https://alion.io/job/servicenow-senior-staff-technical-architect","title":"Senior Staff Technical Architect","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":39,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A2A","optional":false},{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Platform Engineering","optional":false},{"name":"RAG","optional":false},{"name":"ServiceNow","optional":false},{"name":"Zero Trust","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-11-04T17:35:16Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T23:42:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nRole summary\nThe senior technical architect, infrastructure and cloud sets direction for how our corporate and cloud infrastructure evolves to support secure, reliable, scalable, and cost-effective business services. As part of the technical architecture team, this role connects infrastructure and cloud decisions to enterprise architecture and the broader technology roadmap. The role researches new technologies, advises on current solutions, and drives improvement, including upgrades, retirements, and replacements. This is a senior individual contributor role that sets direction through standards, roadmaps, guardrails, and architecture decisions.\nWhat you get to do in this role:\nHelp define the current-state, transition-state, and target-state infrastructure and cloud architecture, with a multiyear roadmap tied to business priorities, risk, lifecycle, capacity, and cost. Help align that direction with enterprise architecture principles and the broader technology roadmap, and surface dependencies that affect enterprise plans.\n\nEstablish reference architectures, principles, standards, and patterns across cloud, data center, networking, compute, storage, containers, and backup. Advise on infrastructure as code and policy as code, and support delivery teams in adopting them.\n\nHelp define cloud governance, standards, and architectural guardrails for Azure and GCP, including account and subscription structure, landing zones, cost controls, and policy as code. Advise teams on operating within them, and surface where a guardrail needs to change.\n\nLead infrastructure architecture reviews and provide architecture input on major technical decisions. Help scope proofs of concept and vendor evaluations. Evaluate options, document tradeoffs, risks, and value, fit, operability, and total cost, and help drive decisions to closure with accountable stakeholders.\n\nRecommend resilience and compliance requirements for high availability, disaster recovery, backup and recovery, and continuity, and help align recovery objectives with business criticality.\n\nPartner with Security Architecture on resilience, compliance, and zero-trust, so that security requirements are built into infrastructure and cloud standards from the start.\n\nLook ahead to AI and ML infrastructure needs, including compute capacity, specialized hardware, data storage, and hybrid hosting. Understand the agentic AI patterns, such as RAG, A2A, and MCP, that shape those needs. Research emerging technologies that could change how we build and run infrastructure, and advise on when to adopt them.\n\nDefault to out-of-the-box capabilities. Recommend a documented case for any custom pattern or exception and advise on retiring custom solutions where a standard capability will do.\n\nSupport and collaborate regularly with the DT Integration, Core Systems, and Product teams to align infrastructure needs, dependencies, and roadmaps. Advise these teams on the infrastructure implications of their integration, core system, and product decisions, and help plan changes that depend on shared infrastructure.\n\nPartner with finance and operations to inform infrastructure economics through capacity planning, lifecycle management, workload placement, and FinOps practices. Draw on incidents, capacity trends, audit findings, and resilience test results to inform standards and roadmaps.\n\nRepresent infrastructure and cloud in the architecture team and its governance forums, including the Architecture Review Board. Build trusted relationships with senior technology and business leaders, and mentor architects and engineers.\n\n To be successful in this role you have:\n10+ years of progressive experience in infrastructure, cloud, platform engineering, or systems engineering, including substantial architecture responsibility for complex enterprise environments.\n\nDemonstrated success defining infrastructure and cloud strategy and roadmaps that span multiple technology domains and delivery teams.\n\nDeep expertise in several infrastructure domains, with enough breadth to make integrated decisions across cloud, network, compute, storage, resilience, and cost.\n\nStrong working knowledge of Azure and Google Cloud Platform (GCP) architecture, including landing zones, connectivity, identity dependencies, workload placement, and shared-responsibility models.\n\nSolid understanding of agentic AI concepts and patterns, including retrieval-augmented generation (RAG), agent-to-agent (A2A) communication, Model Context Protocol (MCP), and related technologies.\n\nExperience integrating disparate systems, with a strong understanding of enterprise integration patterns, such as APIs, messaging, and event-driven architecture.\n\nExperience defining cloud governance, guardrails, and standards in a large enterprise, and getting teams to adopt them.\n\nExperience creating and governing reference architectures, standards, and architecture decision records.\n\nWorking knowledge of infrastructure as code and modern automation practices.\n\nAbility to evaluate architecture choices on business value, risk, cost, and operational evidence, not technology preference.\n\nProven ability to influence senior stakeholders and technical teams without relying on direct authority.\n\nClear written and verbal communication for both engineering and executive audiences.\n\nBachelor’s degree in a related field or equivalent practical experience.\n\nPreferred qualifications\n\nExperience in a large, global, regulated, or mission-critical environment.\n\nFamiliarity with IT service management practices, including the IT Infrastructure Library (ITIL), and with configuration management database (CMDB) alignment for infrastructure configuration items.\n\nFamiliarity with enterprise architecture frameworks, such as TOGAF or COBIT, or equivalent.\n\nExperience with release planning using Agile and Scrum practices.\n\nJV20\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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