{"id":1135959,"url":"https://alion.io/job/servicenow-sr-staff-content-portfolio-manager","title":"Sr. Staff Content Portfolio Manager","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":133600,"max":233800,"currency":"USD","period":"year","gross":null,"usd_annual":233800},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true}],"status":"live","first_seen_at":"2026-09-23T03:03:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T13:56:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\n Team & Role:\nThe Digital Content & Design (DCD) organization publishes implementation insights and prescriptive product guidance for our growing ServiceNow implementer community of customers, partners, and internal consultants.\nWe guide our customers through key decisions by leaning on our implementation experience, product knowledge, and the collected insights of our internal and external partners.\nThe Senior Staff Content Portfolio Manager is a key position within the Digital Content & Design organization that owns the collection, analysis, publication, and maintenance of product insights. The role requires strong ServiceNow platform knowledge, implementation experience, analytical thinking, an appetite for continuous learning, consistent collaboration, and succinct communication.\nWhat you get to do in this role:\nParticipate in driving the growth and adoption of an innovative and fast-growing product\n\nPublish valuable insights that guide customers to their desired outcomes through well-informed implementation decisions\n\nPublish and maintain a portfolio of high-quality focused assets, e.g. implementation guides, videos, blogs, process guides\n\nBe an expert thought leader in the ServiceNow eco-system for your designated workflow\n\nHarvest insights from other ServiceNow teams on how best to implement your product suite and it’s growing capabilities\n\nWork with technical writers and external contractors to oversee the writing and publication of insights\n\nDevelop a network of implementers within ServiceNow and our partner and customer community to understand common product challenges and build consensus on implementation recommendations.\n\nCollaborate with your ServiceNow colleagues such as outbound product managers, expert services consultants, product engineering teams, and customer success teams. Solicit feedback from external partners and customers when needed.\n\nCollaborate with Product Management, Engineering, and Design to share feedback and drive continual improvement in the experience of the Now platform\n\nConduct research to maintain/understand the customer’s top goals and challenges and develop insights\n\nSupport the Go-To-Market process by ensuring content remains accurate and up-to-date\n\nLiaise with the product development team to understand the future of your chosen portfolio and ensure new platform features are accompanied by consistent and high-quality implementation solutions and information\n\n Basic Qualifications:\nDemonstrated subject matter expertise in enterprise software or process implementation\n\nProficiency in Microsoft Office and collaboration tools (e.g. SharePoint, Teams)\n\nStrong written and verbal communication skills, tailored to different audiences (business analysts, platform owners, executive sponsors)\n\nAbility to work cross-functionally with engineering, product management, customer success, and external partners\n\nAptitude to learn technology quickly through instruction and self-training\n\nPreferred Qualifications:\n10+ years of experience in technical documentation and/or content development roles\n\n3+ years implementing ServiceNow with focused experience in one of the workflow areas listed above\n\nServiceNow Certified Implementation Specialist or equivalent platform certification\n\nDemonstrated experience in digital transformation initiatives (planning, governance, business case development, solution design)\n\nExperience using AI tools (e.g., Claude, ChatGPT, Copilot) to enhance content creation efficiency and quality\n\nAbility to understand and translate between technical capabilities, business outcomes, and strategic vision\n\nExperience managing external contractors or overseeing technical writers\n\nFamiliarity with content authoring tools (e.g., Markdown, DITA) or demonstrated willingness to learn\n\nTrack record representing technical expertise at industry events, conferences, or partner enablement activities\n\nFlexibility to travel on occasion\n\nFor positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.","description_format":"text","description_chars":7119,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Automation (BPA)","IT Management","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-23T08:06:46Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":233800,"is_top_pay":true},"html_url":"https://alion.io/job/servicenow-sr-staff-content-portfolio-manager","json_url":"https://alion.io/job/servicenow-sr-staff-content-portfolio-manager.json","meta":{"generated_at":"2026-09-24T13:57:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}