{"id":193052,"url":"https://alion.io/job/servicenow-staff-application-security-engineer-servicenow-instance-security","title":"Staff Application Security Engineer (ServiceNow Instance Security)","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":176100,"max":308200,"currency":"USD","period":"year","gross":null,"usd_annual":308200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Threat Modeling","optional":false}],"status":"live","first_seen_at":"2026-09-02T22:43:04Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-28T21:03:47Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nThe ServiceNow Security Organization (SSO)\nThe ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact\nAbout the Team\nThe Global Security Support Center (GSSC) plays a critical role in strengthening ServiceNow’s internal and external security posture and acts as a key interface with customers on security-related matters.\nGSSC AppSec is a globally distributed team responsible for owning the Customer Penetration Testing & Security Findings (CPT & SF) program, partnering across the Security Organization to reduce risk, handle escalations, and represent the voice of the customer.\nThis role is focused on ServiceNow instance security, helping customers and internal teams identify, understand, and remediate insecure configurations and instance-level security gaps.\nRole Summary\nAs an Staff Application Security Engineer in GSSC AppSec, you will secure ServiceNow instances by identifying configuration-driven security risks, validating customer-reported findings, and driving clear, actionable remediation guidance.\nThis is a hands-on technical role that blends application security expertise with deep ServiceNow platform knowledge. At the senior end of the range, you will operate with minimal direction, own complex instance-security problem spaces, and influence how GSSC AppSec scales instance security guidance and posture improvements globally.\nKey Responsibilities\nServiceNow Instance Security & Hardening \nAssess ServiceNow instance configurations against security baselines and identify misconfigurations that impact confidentiality, integrity, or availability. \nDevelop and maintain prescriptive instance-hardening guidance covering authentication, access controls, encryption, logging, monitoring, and operational security. \nTranslate security requirements and risk into clear, customer-consumable recommendations that can be implemented by teams with varying security maturity. \nIdentify recurring misconfiguration patterns and drive systemic improvements (guidance, tooling, checks). \nAppSec & Customer Security Findings (CPT & SF) \nTriage, validate, and contextualize customer-reported security findings where instance configuration or deployment patterns are a contributing factor. \nDistinguish between product vulnerabilities vs. configuration issues, documenting impact and appropriate remediation paths. \nPartner with Product Security, Engineering, and other Security teams to resolve complex or high-impact findings. \nSupport escalations and high-visibility customer interactions as an instance-security subject-matter expert. \nRequired Qualifications\nExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. \n8+ years with strong foundation in application security (vulnerability analysis, secure design principles, threat modeling mindset). Or similar experience with education\nAbility to read, write, and debug code to validate findings and understand security impact. \nExperience translating security risk into actionable remediation guidance. \nExcellent written and verbal communication skills, especially for customer-facing or executive-visible content. \n Preferred Qualifications\nHands-on experience with the ServiceNow platform, especially platform security features, configuration, and administration. \nFamiliarity with SaaS security posture management and misconfiguration risk. \nPrior experience supporting customer-reported security findings, escalations, or external security reviews. \nExperience influencing security outcomes without direct authority (cross-functional collaboration). \nWhat Success Looks Like\nCustomers and internal teams receive clear, accurate, and actionable guidance to secure their ServiceNow instances. \nReduced repeat instance-security issues through improved baselines, guidance, and detection. \nFaster, higher-confidence triage of customer-reported security findings tied to instance configuration. \nGSSC AppSec becomes more scalable and consistent in how it addresses instance-level security risk. \n#SecurityJobs\nWest Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow\nJV20\nFor positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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