{"id":2209901,"url":"https://alion.io/job/servicenow-staff-database-engineer-3","title":"Staff Database Engineer","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Data Science","role_family":"Data Science","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":198000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"Linux","optional":false},{"name":"MariaDB","optional":false},{"name":"PostgreSQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Unix","optional":false},{"name":"Ansible","optional":true},{"name":"CI/CD","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-09T22:43:34Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T07:39:22Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nJob Description\nPlease note: Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.\nOur SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and \"champions at all service levels” and act as the last level of support for our customers (internal and external).\nThe ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end.\nWhat you get to do in this role:\nBecome an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler\nOwn complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale\nDevelop observability and automation to prevent recurrence of critical issues\nInfluence infrastructure decisions that shape our multi-tenant cloud platform\nMentor and collaborate with engineers across operations, support, and developmen\nStrong experience with performance and stress testing tools and approaches for driving realistic customer simulations\n5+ years of database management and performance tuning \n5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment\n3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution\nProven experience with concurrency, multithreading, and distributed system architectures\nUnix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions\nStrong problem-solving and analytical skills with an aptitude for learning new technologies\ndeveloping and deploying mission critical software\nBachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.\nEagerness to learn everything about the ServiceNow Platform\n To be successful in this role you have:\nExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.\n6+ years of experience on multiple relational databases (especially on Postgres database)\nThe database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.\n\nDesired skills:\nScripting: basic shell scripting, Python, Javascript, Ansible\nFormal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired\nDemonstrated experience leading individual projects, including scheduling and reporting\nFormal experience on a DevOps or Performance or support team is desired\nFor positions in this location, we offer a base pay range of CAD 109,400-191,500 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.\nWe also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.\nCompensation is based on the geographic location in which the role is located and is subject to change based on work location.\nJV20\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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