{"id":1153886,"url":"https://alion.io/job/servicenow-staff-full-stack-engineer-experience-team-2","title":"Staff Full-Stack Engineer, Experience Team","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":149800,"max":262200,"currency":"USD","period":"year","gross":null,"usd_annual":262200},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Angular","optional":true},{"name":"CI/CD","optional":true},{"name":"JavaScript","optional":true},{"name":"React.js","optional":true},{"name":"TypeScript","optional":true},{"name":"Vue.js","optional":true}],"status":"live","first_seen_at":"2026-09-23T14:53:16Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T20:35:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nTeam & Role:\nThis role is part of our Experience Team (UX/UI). ServiceNow is transforming how enterprise knowledge is created, delivered, and consumed. We’re moving from a world where large teams of writers produce content manually to one where AI-powered, agentic systems generate, classify, and deliver the right knowledge to the right person at the right moment - across millions of users worldwide.\nThis role sits at the center of that transformation. You will design and build the engineering infrastructure that makes agentic content creation possible at scale: automation pipelines, AI tooling, LLM integrations, and the systems that connect ServiceNow’s knowledge platforms into a unified, intelligent content engine.\nWhat you get to do in this role:\nBuild high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) \nWork with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. \nDesign software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs \nContribute to the design and implementation of new products and features while also enhancing the existing product suite \nBe a mentor for colleagues and help promote knowledge-sharing \n To be successful in this role you have:\nPreferred Qualifications:\nExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.\n6+ years of software engineering experience with a strong foundation in object-oriented programming \nStrong technical breadth and sound architectural judgment - you know the ecosystem well, and you can tell the difference between a prototype and something ready for production \nExperience with infrastructure-as-code tooling and cloud platform operations \nExposure to content platforms, knowledge management systems, or structured content (e.g. DITA) \nBackground in SaaS or enterprise technology environments \nBasic Qualifications:\nStrong JavaScript skills with experience building production-grade web applications \nHands-on experience building AI workflows, LLM integrations, or agentic tooling \nExperience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations \nExperience with any of the modern UI frameworks like Angular, React or Vue \nExperience operating production systems in the cloud - CI/CD pipelines, observability, and monitoring \nAbility to manage projects with material technical risk at a team level \nAble to drive large, complex improvements cross-functionally and with a high degree of autonomy \nExperience mentoring engineers and contributing to a team's technical growth \nFor positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.","description_format":"text","description_chars":6215,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Automation (BPA)","IT Management","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-23T19:19:35Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":262200,"is_top_pay":true},"html_url":"https://alion.io/job/servicenow-staff-full-stack-engineer-experience-team-2","json_url":"https://alion.io/job/servicenow-staff-full-stack-engineer-experience-team-2.json","meta":{"generated_at":"2026-09-25T02:19:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2453,"day_limit":5000,"remaining_today":2547,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}