{"id":2608653,"url":"https://alion.io/job/servicenow-staff-software-engineer-31","title":"Staff Software Engineer","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Function Calling","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"Platform Engineering","optional":false},{"name":"ServiceNow","optional":false},{"name":"Tool Use","optional":false},{"name":"LLM Guardrails","optional":true}],"status":"live","first_seen_at":"2026-10-15T10:02:09Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T16:18:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nAbout the role\nWe’re looking for a Staff Software Engineer to set technical direction for a team building AI-native products on the ServiceNow platform. You’ll shape how we design, build, and operate systems where AI agents, LLM-driven workflows, and traditional platform engineering work together. This is a hands-on role with broad influence: you’ll make architectural calls, raise the engineering bar, and help the team move from AI-assisted development to AI-native delivery.\nWhat you get to do in the role:\nLead the design and delivery of complex, cross-functional features across the platform, from architecture through production operations.\nBuild AI-native capabilities, including LLM-integrated workflows, agentic patterns, prompt and context design, and evaluation pipelines, with reliability and governance built in.\nDefine and drive how the team uses AI tools across the development lifecycle: code generation, test automation, review, triage, and documentation. Measure the impact and share what works.\nDesign for ServiceNow platform internals: Flow Designer, Workflow Studio, Decision Management etc\nMentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage.\nPartner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans.\nOwn production quality for your area, including defect triage, release readiness, and gate reviews. \n To be successful in this role you have:\nExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.\n8+ years of software engineering experience, with a track record of technical leadership at the staff level or equivalent.\nStrong proficiency in Java, JavaScript, or another language relevant to the platform, plus solid system design skills.\nHands-on experience building or integrating LLM-based features: prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.\nWorking knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls.\nExperience using AI-assisted development tools in daily work, with an opinion on where they help and where they don’t.\nClear written and verbal communication, including the ability to brief senior leaders and align multiple teams.\nFamiliarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery. \nNice to have\nExperience with ServiceNow platform development or Flow Designer internals. \nBackground in workflow automation, or approval systems. \nExperience designing AI governance, guardrails, or responsible AI controls. \nContributions to internal or external AI engineering standards or tooling. \nWhy this role matters\nYou’ll help define how a 60+ person engineering organization builds with AI, and the patterns you set will shape how customers experience intelligent workflows on the platform.\n Work Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.","description_format":"text","description_chars":5534,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","IT Service & Asset Management","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-15T10:30:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-15T18:46:27Z"},"pay":null,"html_url":"https://alion.io/job/servicenow-staff-software-engineer-31","json_url":"https://alion.io/job/servicenow-staff-software-engineer-31.json","meta":{"generated_at":"2026-10-15T18:46:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97},"rest":"https://alion.io/mcp/rest/get_company?id=97"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicenow-staff-software-engineer-31"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicenow-staff-software-engineer-31"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicenow-staff-software-engineer-31"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicenow-staff-software-engineer-31\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicenow-staff-software-engineer-31"}]}