{"id":2026533,"url":"https://alion.io/job/servicenow-staff-software-engineer-agent-evaluation-platform","title":"Staff Software Engineer (Agent Evaluation Platform)","company":{"id":3908642,"name":"ServiceNow","domain":"servicenow.co.uk","url":"https://alion.io/company/servicenow-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":213000,"max_usd":390000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1252},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Asyncio","optional":false},{"name":"gRPC","optional":false},{"name":"Machine Learning","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:14:41Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T19:38:48Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Join Moveworks, a leading AI company that empowers employees to get instant answers to their questions. As a Staff Software Engineer, you will be responsible for building the judgement layer of our agent evaluation platform, which is crucial for improving the performance of our AI agents. You will work on applied machine learning, focusing on the methodology of evaluating AI agents in real-world enterprise environments.\nMissions\nConcevoir et mettre en œuvre la couche de jugement de la plateforme d'évaluation des agents, y compris les rubriques, les juges et la méthodologie.\nDiriger le développement d'un environnement de simulation d'utilisateur pour exécuter des scénarios d'agents multi-tours de bout en bout.\nÉtablir un service d'orchestration unique pour consolider les évaluations qui fonctionnent actuellement comme des flux de travail uniques.\nProfil recherché\n - Concurrent and async programming: Python asyncio, Go concurrency, structured cancellation- Distributed systems: idempotency, delivery guarantees, isolation, and - unusually central here - determinism and reproducibility\n- Data-intensive pipelines: high-volume ingest, schema evolution, sampling and retention trade-offs\n- Orchestration and workflow runtimes: DAG execution, scheduling, retries, backfills, high-concurrency job systems (Temporal, Airflow, Argo, or something you built yourself)\n- Observability internals as a builder, not just a user: OpenTelemetry SDKs and collectors, semantic conventions, span context propagation, high-cardinality trace data\n- GRPC/protobuf service and interface design\n- Experience in at least 3 of these:","description_format":"text","description_chars":1621,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:28:08Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.73,"p_room":0.36,"age_days":44,"expected_fill_days":29,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/servicenow-staff-software-engineer-agent-evaluation-platform","json_url":"https://alion.io/job/servicenow-staff-software-engineer-agent-evaluation-platform.json","meta":{"generated_at":"2026-10-11T21:39:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908642},"rest":"https://alion.io/mcp/rest/get_company?id=3908642"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicenow-staff-software-engineer-agent-evaluation-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicenow-staff-software-engineer-agent-evaluation-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicenow-staff-software-engineer-agent-evaluation-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicenow-staff-software-engineer-agent-evaluation-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicenow-staff-software-engineer-agent-evaluation-platform"}]}