{"id":4071007,"url":"https://alion.io/job/servicenow-technical-program-manager-research","title":"Technical Program Manager, Research","company":{"id":97,"name":"ServiceNow","domain":"servicenow.com","url":"https://alion.io/company/servicenow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-11T10:14:55Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T13:27:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.\nJoin us to put AI to work for people.\nTeam & Role\nAt ServiceNow, Research Operations helps researchers do their best work by building the programs, systems, tools, and processes that enable research at scale.\nThis role sits within the Customer Engagement team, part of Research Operations, Intelligence & Strategy (ROIS), supporting 100+ researchers across the User Experience Research & Insights (UXRI) organization. As a Technical Program Manager, you’ll help develop and improve programs that enable researchers to connect with customers and research participants.\nYou’ll work across a variety of operational challenges, from improving workflows and support mechanisms to developing scalable resources and identifying opportunities for automation and AI. This role is a great fit for someone who is curious, enjoys solving complex problems, and can turn recurring needs into solutions that work at scale.\nWhat you get to do in this role\nOwn and manage programs from planning through execution, defining priorities, milestones, dependencies, and measures of success.\nPartner with researchers to understand operational needs and identify opportunities to improve workflows, tools, and support mechanisms.\n\nIdentify recurring needs and friction points, and develop scalable solutions such as, self-service resources, reusable assets, and automation.\nUse data and feedback to understand how programs are performing and identify where we should evolve or improve.\nBuild strong cross-functional partnerships to solve operational challenges and move shared work forward.\nCreate clear resources, and communications that help researchers understand and effectively use Customer Engagement programs.\nExplore opportunities to apply and build with AI to improve workflows, reduce manual work, and create new ways to partner with researchers.\n\n Basic Qualifications\n2+ years of professional program or project management experience.\nExperience independently managing projects or programs from planning through execution, including priorities, dependencies, stakeholders, and deliverables.\nDemonstrated ability to identify recurring needs or operational friction and develop solutions that can scale across a large organization.\nDemonstrated curiosity and learning agility, with the ability to quickly build knowledge in unfamiliar areas, seek feedback, and apply what you learn.\nStrong written and verbal communication skills, with the ability to clearly communicate ideas, recommendations, priorities, and program status to different audiences.\nExperience working collaboratively across teams and functions to move work forward.\nPreferred Qualifications\nExperience with or exposure to UX research, customer research, Research Operations, participant recruitment, or related research activities.\nFamiliarity with AI tools and an interest in applying AI and automation to everyday work. Deep technical or AI development experience is not required.\nExperience using qualitative or quantitative data to identify patterns, measure effectiveness, and inform recommendations or program improvements.\nWork Personas\nWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.\nEqual Opportunity Employer\nServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.\nAccommodations\nWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.\nExport Control Regulations\nFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.\nFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.","description_format":"text","description_chars":5482,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","IT Service & Asset Management","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-11T13:27:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-11-11T13:57:30Z"},"pay":null,"html_url":"https://alion.io/job/servicenow-technical-program-manager-research","json_url":"https://alion.io/job/servicenow-technical-program-manager-research.json","meta":{"generated_at":"2026-11-11T13:57:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97},"rest":"https://alion.io/mcp/rest/get_company?id=97"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicenow-technical-program-manager-research"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicenow-technical-program-manager-research"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicenow-technical-program-manager-research"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicenow-technical-program-manager-research\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicenow-technical-program-manager-research"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4071007}},{"tool":"search_jobs","arguments":{"company":"servicenow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4071007},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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