{"id":773383,"url":"https://alion.io/job/servicerocket-senior-atlassian-technology-consultant","title":"Senior Atlassian Technology Consultant","company":{"id":687991,"name":"ServiceRocket","domain":"servicerocket.com","url":"https://alion.io/company/servicerocket","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":138000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Bitbucket","optional":false},{"name":"Confluence","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2025-08-04T01:34:57Z","employer_posted_date":"2025-08-04","last_verified_at":"2026-11-05T22:24:41Z","board_verified":true,"closed_at":null,"days_open":459,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":458},"description":"The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.\nWhat you’ll be doing\n- Design, develop, and implement high-quality solutions including architectural system design\n- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements\n- Provide experienced guidance, feedback, and recommendations to customers based on established best practices\n- Support the roll-out, adoption, and scaling of provided solutions for customers\n- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship\n- Advice on internal tools and processes as a senior member of the technical team\n- Promote yourself as a subject matter expert and valued member of the community\n- Assist with proposal development and statement of work definitions\n- Engage with potential customers on sales calls as a technical resource, advising on product solutions\nWhat you’ll bring to the table\n- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines\n- 1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions\n- Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)\n- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills\n- Excellent analytical skills with the ability to take a holistic view across a range of domains\n- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions\n- Excellent communication skills, including workshop facilitation, written and verbal communication\n- Experience with Agile development methodologies\n- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills\n- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)\n- Familiarity with ITIL and ITSM principles\n- Experienced in UAT testing and test use-case development\n- Knowledge of cloud technologies\nYour leaders\nRob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Kumar, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!","description_format":"text","description_chars":2961,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-09-11T22:11:43Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.315,"p_room":0.28,"age_days":458,"expected_fill_days":36,"reasons":["conf:3","urgency","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/servicerocket-senior-atlassian-technology-consultant","json_url":"https://alion.io/job/servicerocket-senior-atlassian-technology-consultant.json","meta":{"generated_at":"2026-11-06T03:10:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5308,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687991},"rest":"https://alion.io/mcp/rest/get_company?id=687991"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicerocket-senior-atlassian-technology-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicerocket-senior-atlassian-technology-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicerocket-senior-atlassian-technology-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicerocket-senior-atlassian-technology-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicerocket-senior-atlassian-technology-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":773383}},{"tool":"search_jobs","arguments":{"company":"servicerocket.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":773383},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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