{"id":2731597,"url":"https://alion.io/job/services-for-the-underserved-qa-investigator","title":"QA Investigator","company":{"id":707,"name":"Services for the UnderServed","domain":"sus.org","url":"https://alion.io/company/services-for-the-underserved","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2645},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T18:10:49Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-30T20:12:25Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Min\nUSD $71,820.00/Yr.Max\nUSD $76,950.00/Yr.Position Overview\nThe Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.\nESSENTIAL DUTIES & RESPONSIBILITIES\nConducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.\nResponsible for conducting interviews with all parties involved in the incident. \nCompletes written investigation reports as per established protocol. \nMust be able to review and analyze various reports to be used in investigations.\nGathers and submits evidence.\nMay be called upon to participate in arbitration or court hearings based on investigations.\nResponsible for reviewing external investigations.\nResponsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.\nResponsible for participating in audit reviews in the various facilities.\nParticipate on the various incident review committees.\nConduct focus reviews at facilities based on corrective actions as per investigation recommendations.\nReview all preliminary investigations and follow up on missing pertinent information.\nQualifications\nBachelor’s Degree required, Master’s Degree preferred.\nMinimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.\nDemonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.\nEffective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.\nMinimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.\nFlexibility to work on special projects after regular office hours and on weekends throughout the boroughs.\nCompany Overview\nS:US IS AN EQUAL OPPORTUNITY EMPLOYER\nJoin a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.\nWe believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at .\nID\n2026-19025Work Location\nIn Person","description_format":"text","description_chars":3329,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Psychiatric Care","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-16T18:10:49Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.577,"p_room":0.55,"age_days":13,"expected_fill_days":10,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/services-for-the-underserved-qa-investigator","json_url":"https://alion.io/job/services-for-the-underserved-qa-investigator.json","meta":{"generated_at":"2026-10-30T22:15:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12918,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":707},"rest":"https://alion.io/mcp/rest/get_company?id=707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservices-for-the-underserved-qa-investigator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservices-for-the-underserved-qa-investigator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservices-for-the-underserved-qa-investigator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/services-for-the-underserved-qa-investigator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservices-for-the-underserved-qa-investigator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2731597}},{"tool":"search_jobs","arguments":{"company":"sus.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2731597},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}