{"id":1117496,"url":"https://alion.io/job/services-for-the-underserved-service-coordinator","title":"Service Coordinator","company":{"id":707,"name":"Services for the UnderServed","domain":"sus.org","url":"https://alion.io/company/services-for-the-underserved","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-22T17:10:18Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-10T15:32:11Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Min\nUSD $50,000.00/Yr.Max\nUSD $60,000.00/Yr.Position Overview\nSCOPE OF ROLE:\nThe SSVF Service Coordinator serves as the primary S:US case manager for veterans and their families who are engaged in Rapid Rehousing or Homeless Prevention services with the SSVF program. This staff member engages participants by maintaining regular contact to monitor and track progress and deliver all core SSVF services. The Service Coordinator develops and updates comprehensive Housing Stability Plans with program participants to improve their housing stability, secure or maintain permanent housing, and achieve other goals related to their SSVF services. Additionally, the Service Coordinator will conduct assessments to address client strengths, needs, abilities and preferences and coordinate veteran households’ services as part of the broader SSVF team.\nESSENTIAL DUTIES & RESPONSIBILITIES:\nProvide resources, core SSVF supportive services and referral assistance to a caseload of program participants, supporting their access to safe, affordable permanent housing that meets their needs, preferences and desired outcomes. \nNavigate veterans through complex human services systems including U.S. Department of Veterans Affairs services and entitlements, public benefits, and housing resources.\nProvide person-centered case management services using a progressive engagement model to veteran families to help them achieve their housing stability goals.\nDevelop, assess and monitor Housing Stability Plans and veterans’ resources in conjunction with SSVF staff and other S:US programs.\nMeet with program participants in the field, at VA sites, shelters, residences, public benefits offices and be prepared for other fieldwork up to 40% of the workweek.\nMaintain a strong working relationship with colleagues and program managers.\nEngage program participants by maintaining regular contact to monitor and track progress and respond to services, including home visits and field work. \nDevelop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services. \nComplete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards. \nAssist program participants in identifying and accessing healthcare, employment/income support supports and other supportive services as needed, including Department of Veterans Affairs’ services and benefits. Advocate for veterans/veteran families at service providers and agencies in the community. \nCoordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.\nAssist veteran families with housing search and placement, access to program services and community-based supports, and help participants to maximize their income and benefits. \nCoordinate the provision of Temporary Financial Assistance with third-parties and agency personnel. \nCultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners. \nParticipate in appropriate community collaborations and activities. \nObtain and track documentation for all veteran households on caseload. \nInitiates and completes case closure when appropriate. \nParticipate in SSVF and agency meetings. \nBe available for occasional after-hours crisis response for intensive case management as needed. \nRespond to participant needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources.\nComplete all assigned agency and SSVF program trainings. \nComplete of other tasks as assigned by manager.\nMaintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.\nQualifications\nREQUIREMENTS:\nREQUIRED EDUCATION AND EXPERIENCE \nMinimum of 3 years of case management experience or a combination of lived experience and professional work in this field.\nMust have an ability to travel via public transit to engage veterans across the S:US service arear/in the field (up to 40% of the work week). \nAbility to communicate effectively with people served, S:US team members and other stakeholders.\nPREFERRED QUALIFICATIONS & SKILLS\nDemonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required.\nExperience with electronic database systems (such as the AWARDS system) is preferred.\nExperience with homeless families and/or veteran services highly desirable. \nAbility to multitask and work in a fast-paced environment.\nSolid organizational skills/strong communication and writing skills required.\nProper phone and email etiquette a must. \nHigh energy level to complete assigned work and meet deadlines. \nWillingness to attend occasional events outside of normal business hours.\nVeteran of the U.S. Armed Forces a plus;\nCompany Overview\nS:US IS AN EQUAL OPPORTUNITY EMPLOYER\nJoin a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.\nWe believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at .\nID\n2026-19088Work Location\nIn Person","description_format":"text","description_chars":6307,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Psychiatric Care","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-09-22T17:10:18Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.656,"p_room":0.35,"age_days":48,"expected_fill_days":22,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/services-for-the-underserved-service-coordinator","json_url":"https://alion.io/job/services-for-the-underserved-service-coordinator.json","meta":{"generated_at":"2026-11-10T19:07:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":707},"rest":"https://alion.io/mcp/rest/get_company?id=707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservices-for-the-underserved-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservices-for-the-underserved-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservices-for-the-underserved-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/services-for-the-underserved-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservices-for-the-underserved-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1117496}},{"tool":"search_jobs","arguments":{"company":"sus.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1117496},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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