{"id":1823047,"url":"https://alion.io/job/servicesource-call-center-representative","title":"Call Center Representative","company":{"id":2272699,"name":"ServiceSource","domain":"servicesource.org","url":"https://alion.io/company/servicesource","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":850},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-05T23:31:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Join a team dedicated to supporting Veterans, Service Members, and their families. As a Call Center Representative, you'll provide exceptional customer service, help resolve inquiries, and play an important role in ensuring those who have served our country receive the information and assistance they need. If you're looking for a rewarding opportunity to make a difference while supporting a mission that matters, we'd love to hear from you.\n\nMake an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.\nAs a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.\nWorking independently and with minimal supervision answering incoming phone calls from Veterans, Service Members, family members, or civilians and help with any query they have with the proper guidance utilizing the provided resources. Potential to be assigned to the hard copy mail room (Secret Clearance required) or the Email Team, answering incoming email inquiries.\nPrimary Duties\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.\nIdentify and resolve issues and provide technical expertise with high degree of accuracy.\nPromote customer satisfaction needs or concerns and provide quality service.\nPromote the achievement of business results by completing assignments thoroughly and accurately within established guidelines.\nUse proper research and analytical tools and protect privacy.\nAdditional Responsibilities\nControl the pace and flow of the inquiry/request and manage call time effectively.\nHandle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers.\nListen to and empathize with customers and acknowledge their concerns.\nFollow protocol and apply sensitivity and discretion in handling confidential information.\nPerform other responsibilities as assigned.\nQualifications: Education, Experience, and Certification(s)\nHigh school diploma or General Educational Development (GED), required.\nAt least one year of customer service experience required.\nWounded Warriors, veterans, and retirees preferred.\nMust be eligible to obtain NACI security clearance and gain and maintain access to Fort Knox, KY Army Installation.\nKnowledge, Skills, and Abilities\nMust learn military concepts and procedures.\nProficient in verbal communication skills to facilitate clear and accurate information exchanges with customers.\nExhibit excellent customer service skills.\nAbility to multi-task and work in a fast paced, structured/procedure-oriented environment. \nBasic knowledge of Microsoft Office Suite products required.\nComputer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.\nWork Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.\nWhat We Offer - for Benefit Eligible Employees May Include:\nBecause ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:\nHealth coverage for you and your family through Medical, Dental, and Vision plans.\n\nFinancial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.\n\nA 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.\n\nTax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.\n\nTo help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.\n\nA generous paid time-off program in which the benefits increase based on your tenure with the company.\n\nWe are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.\nPAY TRANSPARENCY POLICY STATEMENT:\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information","description_format":"text","description_chars":6371,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-04T07:53:10Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.566,"p_room":0.9,"age_days":6,"expected_fill_days":13,"reasons":["conf:3","stale_co","win:mid","comp:junior"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/servicesource-call-center-representative","json_url":"https://alion.io/job/servicesource-call-center-representative.json","meta":{"generated_at":"2026-10-06T00:11:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":178,"day_limit":5000,"remaining_today":4822,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2272699},"rest":"https://alion.io/mcp/rest/get_company?id=2272699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicesource-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicesource-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicesource-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicesource-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicesource-call-center-representative"}]}