{"id":2884981,"url":"https://alion.io/job/servicesource-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":2272699,"name":"ServiceSource","domain":"servicesource.org","url":"https://alion.io/company/servicesource","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-19T23:58:59Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T02:38:33Z","board_verified":false,"closed_at":"2026-10-22T02:38:33Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.\nAs a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.\nJob Summary\nResponds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries.\nPrimary Duties\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.\nResponds to customer inquiries promptly and accurately.\nDocuments all inquiries appropriately.\nUnderstands and applies confidentiality and security guidelines.\nMaintains minimum production expectations while meeting defined quality expectations.\nMaintains knowledge of online reference information.\nAdditional Responsibilities\nPrioritizes work throughout the day and adapts to changes in workload as needed.\nPerform other responsibilities as assigned. \nQualifications: Education, Experience, and Certification(s)\nHigh school diploma or General Educational Development (GED) required.\nPrior healthcare or contact center experience preferred.\nMust be able to clear background checks.\nExperience working with a PC, Windows, Teams, Outlook, Excel, SharePoint, and Microsoft Office required.\nCustomer service experience preferred.\nKnowledge, Skills, and Abilities\nAbility to maintain confidential information in compliance with HIPAA regulations.\nExcellent data entry skills.\nProgram training as required.\nDemonstrated problem solving skills.\nExcellent verbal communication skills.\nAbility to effectively work within established key performance indicators (KPIs) as required by the contract.\nDemonstrated excellent interpersonal and customer service skills.\nAbility to work independently and as a member of a team is required.\nKeen attention to detail and able to carry out work with the highest levels of accuracy. \nAbility to work in fast paced environment. \nAbility to perform work remotely at the discretion and approval of management.\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and stand. The employee may occasionally lift or move products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.\nWork Environment\nWhile performing the duties of this job, the employee performs a variety of routine work within established policies and procedures and receives detailed instructions on job tasks and projects. The noise level in the work environment is usually quiet.\nWhat We Offer - for Benefit Eligible Employees May Include:\nBecause ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:\nHealth coverage for you and your family through Medical, Dental, and Vision plans.\n\nFinancial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.\n\nA 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.\n\nTax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.\n\nTo help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.\n\nA generous paid time-off program in which the benefits increase based on your tenure with the company.\n\nWe are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.\nPAY TRANSPARENCY POLICY STATEMENT:\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information","description_format":"text","description_chars":5553,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-19T23:58:59Z"},{"event":"close","at":"2026-10-22T02:38:33Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/servicesource-customer-service-representative-i","json_url":"https://alion.io/job/servicesource-customer-service-representative-i.json","meta":{"generated_at":"2026-10-25T13:08:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18568,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2272699},"rest":"https://alion.io/mcp/rest/get_company?id=2272699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicesource-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicesource-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicesource-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicesource-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicesource-customer-service-representative-i"}]}