{"id":1823062,"url":"https://alion.io/job/servicesource-switchboard-operatorreceptionist","title":"Switchboard Operator/Receptionist","company":{"id":2272699,"name":"ServiceSource","domain":"servicesource.org","url":"https://alion.io/company/servicesource","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aurora, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-07T01:33:12Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.\nAs a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.\nSalary/Hourly Rate:$22.07\n\nCompletes and coordinates varied administrative functions such as answering visitors' inquiries about the company and its services, directing visitors to their destinations, sorting, and handing mail, answering incoming calls on multi-line telephones, filing and performing a variety of other office tasks, such as faxing or emailing.\nPrimary Duties\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.\nAnswer telephone. Route calls to appropriate personnel or department. Answer questions about organization and provide general information. Receive voice mails and respond or forward accordingly. \nWelcome on-site visitors to determine nature of business and announce visitors to appropriate personnel. Monitor visitor's access and issue badges when required. \nRetrieve messages from voice mail and forward to appropriate personnel. \nReceive, sort, and route mail, and maintain and route publications. May track postage and add postage each month according to site number. Date stamps the mail if required. \nMaintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.\nAdditional Responsibilities\nMaintain and replenish office supplies and forms.\nArranges for conference rooms or other logistical arrangements as needed.\nPerform other responsibilities as assigned. \nQualifications: Education, Experience, and Certification(s)\nRequired: High school diploma or General Educational Development (GED).\nRequired: One (1) year experience in administrative position.\nSecurity clearance or background requirements are determined by contract requirements. \nKnowledge, Skills, and Abilities\nExcellent verbal communication skills for interfacing with customers.\nBasic knowledge of Microsoft Office.\nExcellent telephone manner when handling phone calls.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for a long period of time, and some walking to receive faxes and mail.\nWork Environment\nWhile performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet to moderate.\nWhat We Offer - for Benefit Eligible Employees May Include:\nBecause ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:\nHealth coverage for you and your family through Medical, Dental, and Vision plans.\n\nFinancial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.\n\nA 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.\n\nTax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.\n\nTo help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.\n\nA generous paid time-off program in which the benefits increase based on your tenure with the company.\n\nWe are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.\nPAY TRANSPARENCY POLICY STATEMENT:\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information","description_format":"text","description_chars":5203,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-04T07:53:10Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.426,"p_room":0.55,"age_days":15,"expected_fill_days":13,"reasons":["conf:2","stale_co","win:tail","comp:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/servicesource-switchboard-operatorreceptionist","json_url":"https://alion.io/job/servicesource-switchboard-operatorreceptionist.json","meta":{"generated_at":"2026-10-07T03:17:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4930,"day_limit":5000,"remaining_today":70,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2272699},"rest":"https://alion.io/mcp/rest/get_company?id=2272699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fservicesource-switchboard-operatorreceptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fservicesource-switchboard-operatorreceptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fservicesource-switchboard-operatorreceptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/servicesource-switchboard-operatorreceptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fservicesource-switchboard-operatorreceptionist"}]}