Integration Engineer

Job Description

Ready to be a Titan?

ServiceTitan is looking for a Lead Integration Developer to build and maintain an enterprise-class automation platform.

This platform will power the key processes in Human Resources and Finance.

The Lead Developer is a member of the Integration/Automation team at ServiceTitan. In this role, you will support the cross-functional teams by serving as a technical resource for the Workday HCM, Finance, Tax and Payroll. You will design, develop and maintain inbound and outbound Enterprise Systems integrations. In addition, with your technical expertise, you will collaborate with functional leads and analysts to develop

advanced reports, complementing their efforts and enhancing our overall reporting capabilities.

The ideal candidate will have prior Workday technical experience and prior software programming experience.

What you'll do:

Integrations Development

- Lead the research, design, development, testing, and delivery of new Workday and third-party systems integrations

- Create technical design specs, perform unit & system integration testing, deploy and support of all Workday and third-party system integrations

- Understand the business problems and build efficient solutions using the Workday platform, middleware tools and the related capabilities of source and target systems

- Configure and develop technical integrations using Workday Studio, Workato, Zapier, Workday RaaS Integrations, Enterprise Interface Builder (EIB), Complex Calculated Fields, Web Services, Workday Custom Reports, Web Services, XSLT, and xPath

- Collaborate with stakeholders to assess document requirements, review design, and define functional specifications

- Manage Workday Integration analysis, system configurations, and deployment to production

- Lead integration projects with third-party vendors from discovery, design, development, testing and implementation

Integrations Administration

- Be proactive in understanding inbound and outbound data integrations, monitoring system health, scheduled jobs, alerts and notifications

- Participate in Workday semi-yearly release reviews and testing by identifying impact/enhancement opportunities associated with new release features/functionality. Coordinate integration testing pre-requisites for releases.

- Monitor, track progress, and resolve enterprise system support tickets and collaborate and support functional leads with escalated issues

- Create detailed integration specifications, field mappings, and designs to support the entire integration deployment life-cycle

- Research integration failures, perform root cause analyses, and report back to management and business leaders

- Collaborate with functional leads, analysts, and system administrators on system operations, security, business processes and how it relates to integrations

- Assist functional leads in configuring complex business processes, including building calculated fields and advanced routing rules

- Assume additional responsibilities as required

Technical Leadership and Project Management:

- Maintain current knowledge of Workday products, administration best practices, and agile methodology best practices

- Stay current with Workday releases, updates, new features, evaluating their potential impact on the University’s processes.

- Research new releases and upgrades and collaborate with the Workday team to provide recommendations regarding their use by the organization.

- Be a strong contributor to the product vision and drive team planning

- Serve as the subject matter expert on large collections of Workday integrations

- Work with business stakeholders to determine problem areas and overall impact of projects

- Develop plans to move forward with the overall end-to-end enterprise systems strategy

- Partner with business stakeholders and ITS team members to align on objectives and programs

- Help manage the timelines and deliverables within large, multi-month projects

- Understand data flows and system usage between internal systems and Workday, driving alignment with other system owners

- Be an active participant in enterprise user group meetings and facilitate discussions when needed

Reporting & Audits:

- Serve as a Workday reporting authority, staying current with Workday roadmap to continuously optimize reporting capabilities, leveraging a deep understanding of Workday's current functionalities, design concepts, and integration points

- Translate business requirements into impactful Workday reporting solutions, including the development of discovery boards, reports, dashboards, and insightful analytics

- Produce and review audit reports to assess integration performance and error handling

- Maintain and enhance reporting frameworks to support operational excellence

What you'll bring:

- 5+ years’ Workday Finance, HCM or Student experience, report writing and integrations

- Experience with highly complex integrations preferably between Finance, Payroll, Admissions, Registration, Advancement and Academic Administration using Workday tools

- Good knowledge of Workday HCM, Finance and/or Student module concepts & capabilities

- Strong working knowledge of Workday Studio Development

- Strong working knowledge of Workday EIB, RaaS, and Web Services

- Strong working knowledge of SOAP, REST, XML and XSLT, Java

- Workday integrations experience required with a good understanding of integration design and testing concepts and integration frameworks (e.g., middleware, transformation logic)

- Knowledge of all phases of system development lifecycle, including production support.

- Strong analytical skills, problem solving and troubleshooting abilities

- Excellent written and verbal communication with a focus on documentation, and interpersonal skills

- Ability to work independently as well as in a team environment

- Highly organized with the ability to multi-task and prioritize effectively while demonstrating a sense of urgency

Preferred Qualifications

- Experience in Higher Education is a plus

- Current or Past Workday Studio Integration Certification will be a plus

- Experience with Workday Studio, Orchestrate, Prism

- Strong working knowledge of BIRT

- Experience with a programming language: Java, Python

- Experience with query languages: SQL, WQL

- Knowledge of Kainos automated testing tools.

Education

- BA degree in technology field or commensurate professional experience

Working Conditions

- On-campus work preferred; remote and hybrid work arrangements will be considered upon request

- Some occasional travel to Workday training and annual Workday Rising Conference

- May require occasional evening and/or weekend work

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

A Note on the Application & Hiring Process:

This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.

Compensation Disclosure:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. The expected compensation for this role for candidates residing in Canada is between $138,700 CAD - $208,100 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.

Personal Information:

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy